Front Desk Supervisor

Hotel Front Desk Supervisor

The Hotel Front Desk Supervisor oversees daily front office operations, managing staff, check-ins/check-outs, and guest services to ensure high satisfaction. Key duties include resolving guest complaints, handling financial transactions, training agents, and coordinating with housekeeping. They act as a role model, implementing policies and maintaining a welcoming environment.

Responsibilities

• Staff Supervision: Oversee front desk, bell, and concierge staff to ensure efficient service.
• Guest Services: Resolve guest complaints promptly, handle VIP arrivals, and ensure high satisfaction scores.
• Operational Management: Manage check-in/check-out, room assignments, and pre-registration for groups.
• Financial Control: Manage cash drawers, process payments, and audit guest accounts.
• Training & Coaching: Train, mentor, and provide performance feedback to front desk agents.
• Communication: Coordinate with housekeeping for room status updates and communicate shift information.

Qualifications

• Experience: Usually 13+ years in a hospitality role, with previous supervisory experience preferred.
• Systems: Proficiency in Property Management Systems (PMS) and Microsoft Office.
• Communication: Strong interpersonal, communication, and conflict-resolution skills.
• Leadership: Ability to lead by example, work under pressure, and manage time effectively.

Compensation $18 hourly About Crowne Plaza Houston Med Ctr-Galleria Area, an IHG Hotel

Located on the Southwest Freeway, between downtown and The Galleria, Crowne Plaza Houston Med Ctr-Galleria Area is a contemporary-styled hotel with innovative spaces and rooms for work-life balance. Placed in trendy Uptown, we are minutes from The Galleria, Texas Medical Center, and the city's incredible shopping, dining, sports, and entertainment. We're just ten minutes from downtown Houston, the Museum District, Rice University, and Minute Maid Park.

Host events, meetings, and weddings in 12,000 sq. ft. of space, including a modern ballroom. Enjoy Texas fare and cocktails at 2712 Bistro and Bar. Swim in our outdoor pool and get energized in our Fitness Center. Experience the heart of Houston with comfort and sophistication.