Front Desk Supervisor

Front Desk Supervisor – Downtown Houston Hotel Job Title: Front Desk Supervisor Location: Houston – Downtown Hotel Department: Front Office Reports To: Operations Manager Position Summary The Front Desk Supervisor oversees daily front office operations to ensure exceptional guest service, efficient check-in/check-out procedures, and smooth communication between departments. This role leads front desk staff, resolves guest concerns, and helps maintain the hotel's service standards in a fast-paced downtown hospitality environment. Key Responsibilities Supervise front desk agents and guest service staff during assigned shifts Ensure efficient and professional guest check-in and check-out processes Handle guest inquiries, complaints, and special requests promptly and professionally Assist with scheduling, training, coaching, and performance monitoring of front desk employees Monitor room availability, reservations, and daily occupancy reports Coordinate with housekeeping, maintenance, valet, and security teams to support guest satisfaction Process payments, verify billing accuracy, and balance cash drawers when required Ensure compliance with hotel policies, safety standards, and brand procedures Maintain knowledge of local attractions, restaurants, and transportation options in downtown Houston Prepare shift reports and communicate operational updates to management Qualifications High school diploma or equivalent required; hospitality degree preferred 2+ years of hotel front desk or hospitality experience Previous supervisory or leadership experience preferred Strong customer service and conflict-resolution skills Experience with hotel property management systems (PMS) such as Opera or similar software Excellent communication and organizational abilities Ability to work flexible schedules, including nights, weekends, and holidays Professional appearance and demeanor Preferred Skills Bilingual skills (English/Spanish) are a plus Strong multitasking abilities in a high-volume environment Knowledge of downtown Houston attractions and business district preferred Ability to remain calm and professional under pressure Physical Requirements Ability to stand for extended periods Occasional lifting up to 25 pounds Frequent use of computers, phones, and office equipment Benefits Competitive pay Health, dental, and vision insurance Paid time off Employee hotel discounts Career advancement opportunities 401(k) or retirement plan options #J-18808-Ljbffr Scenic PG LLC