Assistant Program Supervisor

Description

Lead with Purpose. Make an Impact.

Join CareLink Community Support Services , where we've spent more than 60 years empowering individuals with disabilities and behavioral health challenges to live with dignity, independence, and purpose. As an Assistant Program Supervisor , you'll provide leadership, guidance, and operational support for a residential program while helping individuals achieve their personal goals and enhancing the quality of care provided by your team.

Location: STAR 1 - Norristown, PA
Pay: $20.60/hour

Position Overview

The Assistant Program Supervisor supports the Program Supervisor by overseeing residential operations, supervising staff, ensuring quality services, and helping maintain a safe, supportive environment for both residents and employees. This is an excellent opportunity for an experienced human services professional who is ready to take the next step into leadership.

Key Responsibilities

• Provide day-to-day leadership, direction, and support to Residential Counselors and residential staff.
• Coordinate staffing schedules and ensure shift coverage.
• Assist with staff onboarding, training, coaching, and performance evaluations.
• Monitor program operations and ensure compliance with agency policies and procedures.
• Review documentation for accuracy, completeness, and timeliness.
• Coordinate referrals, admissions, consumer orientation, and appointments.
• Assist with developing and implementing service plans and treatment interventions.
• Support individuals in achieving recovery, wellness, and independent living goals.
• Respond to emergencies, provide crisis intervention, and seek clinical support when needed.
• Coordinate services with external providers, agencies, families, and community resources.
• Monitor medication administration and report concerns appropriately.
• Participate in staff meetings, supervision, trainings, and agency events.
• Assist with payroll processing, site operations, and other administrative duties.
• Participate in the on-call rotation and provide direct coverage when needed.
• Transport participants as required.

What We're Looking For

• Passion for supporting individuals with mental health, developmental, or physical disabilities.
• Strong leadership, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Sound judgment and problem-solving abilities.
• Commitment to person-centered, recovery-focused services.
• Ability to work independently and collaboratively with a team.
• Proficiency with Microsoft Office; EHR experience preferred.
• Previous supervisory experience preferred.

Benefits

Comprehensive Health & Welfare Benefits
Paid Time Off (PTO)
Holiday Pay
403(b) Retirement Plan with Employer Match
Employee Referral Bonus Program
Tuition Reimbursement
Professional Development Opportunities
Meaningful Work with a Mission-Driven Organization

Requirements

Required:

• High School Diploma or GED
• Valid Driver's License
• One to two years of related experience

Preferred:

• Bachelor's Degree
• Previous supervisory experience
• CPRP/RPRP certification
• Experience in behavioral health, rehabilitation, residential services, or related human services fields