Operations Coordinator

Job Description

Job Description

ABOUT ROCK FORCE

RockForce is the trusted team setting the stage for the greatest moments in live events. With a legacy built on the unification of nine industry leaders, we bring decades of expertise to seamlessly execute concerts, festivals, sporting events, live broadcasts, award shows, and corporate activations.

Through integrated event production, workforce solutions, innovative technologies, and payroll services, RockForce delivers precision, efficiency, and reliability at every scale.

Our people are the magic-united by passion and skill, we operate as one unstoppable force to ensure every event is executed with professionalism, care, and an unwavering commitment to safety and compliance.

Join us as we head into one of the most exciting eras in the live entertainment industry!

JOB DESCRIPTION

The Operations Coordinator supports the day-to-day logistics of live entertainment productions, with a focus on scheduling support, client invoicing, and cross-functional coordination. This role requires strong organizational skills, clear communication, and an ability to multitask in a fast-paced environment. The Operations Coordinator plays a key part in ensuring events run smoothly and clients receive accurate, timely information and billing.

KEY RESPONSIBILITIES

1. Scheduling & Logistics Coordination:

• Assist in the development and maintenance of event, rehearsal, and crew schedules.
• Coordinate availability with production teams, talent, and venue contacts.
• Distribute schedule updates and confirmations to employees.

2. Client Invoicing & Documentation:

• Prepare and send accurate client invoices based on contracted rates, labor logs, and production timelines.
• Track invoice statuses, follow up on outstanding payments, and update internal billing systems.
• Ensure supporting documentation (e.g., timesheets, event reports) is correctly filed and accessible.

3. Resource & Crew Support:

• Liaise with technical and logistics departments to confirm resource availability and deployment.
• Assist in tracking crew hours and ensuring timekeeping accuracy for payroll and invoicing purposes.

4. Client & Stakeholder Communication:

• Serve as a key point of contact for scheduling adjustments, client inquiries, and event coordination.
• Communicate updates, delays, or conflicts promptly and professionally.

5. Onboarding & Site Support:

• Assist with the onsite onboarding of crew, ensuring proper check-in, and documentation.
• Coordinate with site supervisors to confirm team readiness and compliance with safety protocols.

6. Administrative & Operational Support:

• Maintain up-to-date event records, resource logs, and internal tracking systems.
• Support the Operations Manager in process improvement initiatives and reporting.

7. Technology and Tools:

• Utilize scheduling software and tools to manage and optimize schedules.
• Stay updated on industry trends and tools that can enhance scheduling efficiency.

PROFESSIONAL & PERSONAL QUALIFICATIONS:

• 2+ years of experience in an operations, production, or administrative role (live events or entertainment preferred).
• Strong organizational and multitasking skills with a high attention to detail.
• Excellent communication and interpersonal skills.
• Proficient in scheduling software and tools.
• Ability to work under pressure and adapt to a fast-paced, changing environment.

BENEFITS:

• Competitive salary
• Health, dental, and vision insurance
• 401(k) plan
• Paid time off and holidays
• Opportunities for professional development and growth

Schedule:

• Day shift
• Evening shift
• Night shift
• Overnight shift
• Weekends as needed

LOCATION: Los Angeles, CA (Long Beach)

EQUAL EMPLOYMENT OPPORTUNITY

Rock F orce strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Rock F orce will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Rock F orce also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact Human Resources to request the opportunity to participate in a timely interactive process. We will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Rock F orce reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Rock F orce may require an employee to perform duties outside his/her normal description.

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.