Remote Energy Efficiency Customer Support Specialist

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.Additionally, you will enjoy:• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours• 401(k) with company match• Paid vacation, sick, personal and parental leave time• Paid Volunteer Time: giving back to our communities is important to us• Employee Recognition Program – convert your recognition points into gift cards• Employee Assistance Program – offers benefits to help you manage daily responsibilities• Access to on-demand training courses to advance further in your careerJob DescriptionThis position is remote and can be located anywhere where posted.We are looking for a talented individual…To join our team as an Energy Efficiency Customer Support Specialist! This isn’t your typical call center job - we are an inbound contact center helping utility customers save money, make their homes more energy efficient and help our climate improve through change!How we’re different…Each customer interaction focuses around energy efficiencyYou will support multiple programs using multiple platforms, providing a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updatesEach call can be a different utility customer and require a different type of serviceWide range of support scripts – verbatim, talking points, or simple usage guidesSome programs utilize chat/email interactions with customersPersonal performance data and progress accessible in real timeWhat you can apply Day 1…Experience handling inbound or outbound voice callsExpertly navigating a scriptSupporting customers and tech inquiresComfort with a committed schedule with set lunches and breaksAppreciation for goals and performance metricsExciting candidates have…High School Diploma or GED (required)Ability to type 35+ WPMNo attendance or punctuality concernsAbility to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneouslyMinimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound/outbound sales environment preferredSales-oriented with a focus on customer service satisfaction“How can I help you?” attitudeRemote Work Requirements:We provide a laptop, software, and all necessary equipmentHome Internet requirements:Internet speed that meets our minimum standard:10 Mbps upload / 20 Mbps download / 99% latencyGoogle: ‘free speed test’ if you are unsureAbility to hardwire internet, plug directly into routerEnvironment:Dedicated home office space, free of personal disruptionsTwo power connectionsYou are scheduled to be on the phone throughout the entirety of your shift – no flexibility to answer the door or be on-call care for others during scheduled work hoursCompensation:$17 / hour + $65 / month internet stipendDOT RequirementsIf applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.Compensation RangeCurrencyTypeHourlyAny offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.CLEAResult will not provide sponsorship or support for immigration status or work authorization including for international students. Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. Successful hires must pass pre-employment checks.Equal Opportunity EmployerAs an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice. #J-18808-Ljbffr