Branch Office Administrator

Job Location: St Michael Dr - Texarkana, TX 75503 GENERAL DESCRIPTION OF POSITION The Branch Administration Support role is responsible for delivering high-quality operational assistance and guidance to Retail branch staff. This position plays a key role in ensuring efficient, compliant, and effective branch operations, enabling front-line staff to focus on providing an exceptional customer experience. Additionally, this role prepares numerous reports, contributing to informed decision-making and streamlined branch performance. ESSENTIAL DUTIES AND RESPONSIBILITIES Monitoring and tracking Security Monthly Audits, Offline Testing Logs, Quarterly Surprise Audits (scheduling and progress tracking), Teller Outages, and Branch Cash Limit Overages. Preparing, maintaining, and distributing reports such as Credit Card Applications submitted, Opt-In Status, Cash Position, Refunded NSF Fees, Retail Sales Calls, Almanac AI Analytics, etc. Maintaining up-to-date Retail staffing charts and sharing with appropriate departments as needed. Providing assistance to branch staff in resolving non-technical Teller Cash Recycler (TCR) issues. Opening and maintaining IRA accounts at customer request, including processing contributions, distributions, and other account changes. Assisting with writing and updating Retail procedures. Reviewing and approving branch cash order requests weekly through C3 Logicpath. Assisting other members of Branch Administration with projects and reporting as needed. QUALIFICATIONS High school or GED, plus specialized schooling and/or on the job education in a specific skill area (e.g., data processing, clerical/administrative, equipment operation, etc.). 4 years related experience and/or training. 1 to 6 months related management experience. #J-18808-Ljbffr