Incident Management Business Analyst

This employer will not sponsor applicants for the following work visas: F-1 student, H-1B worker, O-1 worker, TN worker, E-3 worker. Applicants must be currently authorized to work in the United States on a full‑time basis. Incident Management Analyst Role summary Supports the Incident Management manager by coordinating incident communications, documentation, metrics reporting, RCA artifact collection, and corrective action tracking for BSA Product incidents. Key responsibilities Maintain incident logs, timelines, and communications artifacts; ensure completeness and consistency across stakeholders. Support incident bridges and updates: capture decisions, actions, and status; publish business‑ready summaries. Track RCA and corrective actions to closure; maintain dependency/action logs and escale slippage risks. Produce incident metrics and trend reporting (severity counts, recurrence, time‑to‑restore patterns). Ensure evidence is retained for incidents with control implications (approvals, communications, RCA docs). Coordinate post‑incident reviews and document outcomes, lessons learned, and prevention steps. Partner with IT ops counterparts to translate technical updates into clear stakeholder messages. Key stakeholders / interfaces Incident Management Manager and Head of Product Assurance. Corporate IT production support/SRE and engineering teams. BSA Compliance/Operations users impacted by incidents. Operational Risk/Audit stakeholders (as applicable). Success measures High‑quality incident documentation and clear communications with minimal rework. Corrective actions tracked and closed on time; reduced action leakage. Reliable metrics that support problem management and investment decisions. Basic Qualifications High School Diploma or equivalent. 3+ years in technology operations, service management (ITIL), PMO, or product ops roles (banking experience preferred). Preferred Qualifications Strong writing under pressure; able to capture complex situations quickly and accurately. Comfort with operational tooling (ticketing systems, collaboration tools, basic reporting). Compensation $80,000–$85,000 annual salary. Benefits Health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO). EEO Statement Huntington is an Equal Opportunity Employer. Workplace Type Office. Certain positions outside the branch network may be eligible for a flexible work arrangement (in‑office and work from home). Remote roles may also come together in our offices for moments that matter. Exempt Status Exempt Status: Yes = not eligible for overtime pay; No = eligible for overtime pay. Additional Information Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration. #J-18808-Ljbffr Huntington Bancshares, Inc.