Customer Service Representative - TLC

Job Title

This position involves the processing of inbound and outbound telephone calls, electronic and physical data capture, review and indexing of vehicle data to include forms, records and mail on potential total loss insurance claims specifically related to automotive titles and loans. In this role, individuals will work exclusively with insurance carriers, banking institutions, lienholders, and third-party vendors across the United States. A desktop computer, dual monitors, keyboard, mouse, web cam and headset will be provided. Hours are full time M-F 8:00a-5:00p Central Time. This opportunity requires no selling or collections. Be part of a team that will provide you top-notch training, exceptional support and world class Net Promoter and Employee Engagement Scores.

Job Description:

• Identify the type of correspondence required for specific claim and contact lienholder
• Update appropriate systems of record with information obtained
• Scan, index, and archive forms in the appropriate system of record
• Correspond with vehicle owners and/or insurance carriers for additional information as needed via text, email, and telephone
• Adhere to attendance, production, quality, and other SLA standards
• Other administrative duties as assigned

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io.