Service Specialist

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

The Office Services Associate position will be a highly visible point of contact to our internal and external guests in the office and will provide a warm and welcoming office experience. This role will uphold clients' values and will work closely with the Client Service Manager to ensure the office operates efficiently and in excellence daily while consistently. providing the highest level of customer service.

ROLES & RESPONSIBILITIES:


Office & Facilities

• Manage office and facilities operations in partnership with the Regional Office Manager and Office Manager.

• Coordinate with building management, security, engineering, and vendors.

• Submit maintenance requests and support overall workplace operations.

Visitors & Vendors

• Coordinate visitor access with building security.

• Greet and direct visitors, notifying appropriate contacts.

• Monitor building access points as needed.

• Validate and track approved visitor parking.

Conference Rooms & Space Reservations

• Manage conference room and workspace reservations using internal systems.

• Support scheduling needs and resolve conflicts.

• Coordinate external building conference room bookings when required.

Meetings & Catering

• Place and track all catering orders in line with firm guidelines.

• Coordinate, confirm, and support catering setup and teardown.

• Prepare meeting rooms and ensure alignment with meeting organizers.

Office Access & Security

• Issue, track, and manage employee and visitor access badges.

• Coordinate with building security for onboarding, offboarding, and access audits.

Office Operations

• Respond promptly to employee requests.

• Process mail, packages, courier requests, and certified mail.

• Order business cards and life event items per guidelines.

• Support event planning and office initiatives.

• Maintain conference rooms and shared spaces throughout the day.

Common Areas

• Ensure cleanliness and readiness of all common areas and conference rooms.

• Replenish supplies and report issues as needed.

KNOWLEDGE, SKILLS & ATTRIBUTES:

• 1-2 years of experience in office services, hospitality, or workplace operations

• Strong communication and relationship management skills

• Ability to manage multiple priorities in a fast-paced environment

• Proficiency in Microsoft Office and workplace systems

• Strong attention to detail and organizational skills

QUALIFICATIONS:

• Client-focused mindset

• Leadership and accountability

• Operational efficiency

• Problem-solving and decision-making

The Compensation range for this role is 20.00 to 28.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Opensity is an Equal Opportunity Employer.


We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.


Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.


Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.