Client Experience Manager Insurance Agency

Benefits:

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Apply if You're Built for High Performance

No nights. No weekends. No hand-holding.

Diamond Guard Insurance has grown for 25+ years because we hire people who take ownership, move fast, and care about winning. If you’re here for a paycheck and not a purpose, keep scrolling. If you’re here to grow, compete, and be known for getting things done—read on.

If These 4 Questions Fire You Up then Apply

We filter hard. Before you apply, ask yourself:

1. How are you competitive?

If you can’t prove—with examples—where you outperformed others, this isn’t your lane.

1. What are your goals and what are you working for?

We want the people who wake up driven. If you can’t articulate what you’re chasing, this won’t work.

1. How do you develop yourself?

If you don’t invest in your own growth—books, skills, training, practice—no one here will carry you.

1. How do you rate your service ability, and why?

We expect self-awareness and honesty. If you can’t explain why you win (or where you need improvement), you’re not ready.

If these questions make you think “YES, finally a place that gets me,” then we want you.

What This Job Actually Is

A fast-paced, high-accountability role where you solve real problems for real people—30–50 calls a day, plus emails and chats. You own outcomes. No passing the buck. No hiding. Your name will become the one clients ask for.

If that excites you, perfect. If it scares you, skip this job.

What Makes Diamond Guard Different

· Coaching without babysitting — we’ll help you grow, but you must show up hungry · Clear metrics, clear wins — no guessing where you stand · Top reps hit bonus by month 3 · A team that pushes each other to be better — not a daycare, not a place for complainers

You’ll Be a Fit If You…

· Hold a Texas P&C license · Have 12+ months experience in insurance service, billing, claims, or renewals · Thrive when the pace speeds up · Want clients requesting you by name · Are sharp, organized, and fast on the phones · (Bonus) Speak Spanish and want to help more customers

You won’t be a fit if you need constant reminders, get overwhelmed when it’s busy, or avoid being measured.

What You’ll Do

· Fix billing + policy issues fast · Beat metrics (resolution time, satisfaction, follow-up rates) · Join weekly coaching on cross-sell, retention, and communication · Spot broken processes and help fix them · Get better every single month

Pay + Perks

· $45,000 base + monthly bonuses (top reps: $60K–$70K) · Health, dental, vision, PTO, 401(k) · Monday–Friday only — your nights + weekends are yours

The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.