Appraisal Specialist

Advanced Administrative Support

This position provides advanced administrative support to the Appraisal Department by managing appraisal orders from initiation through completion, ensuring accuracy, timeliness, and compliance. The position involves monitoring the Mercury Network System, maintaining appraisal files, coordinating communication between internal departments, relationship officers, and independent appraisers, and tracking deadlines to ensure deliverables are met. The individual researches and compiles real estate and property data, prepares reports, and conducts initial quality assurance reviews of appraisal documents. Additional responsibilities include requesting and distributing required documentation, preparing engagement letters, obtaining appraisal quotes, maintaining logs and credential records, supporting compliance efforts, facilitating invoice payments, uploading final reports, and assisting with training materials and special cases such as troubled loans.

The ideal candidate holds a two-year degree in business or equivalent training and has at least one year of administrative experience, preferably within a banking environment, along with knowledge of bank operations. They must be highly organized, detail-oriented, and able to work independently while maintaining strict confidentiality and meeting deadlines under pressure. Strong written and verbal communication skills are essential, including the ability to interact diplomatically with stakeholders at all levels. Proficiency in Microsoft Word, Excel, and PowerPoint, accurate typing, and the ability to compose professional business correspondence are also required.

Benefits include generous group medical, dental, vision and drug benefits, a 401(k) plan for eligible employees, with matching and immediate vesting, educational assistance, paid time off, including vacation, sick leave, holidays and birthday, bank-paid life insurance, free checking account and safe deposit box, special home and auto loan financing programs, opportunities for advancement, and competitive salaries.

About working with us: Hawaii National Bank is known as the Home of Warm-Hearted Bankers. We are a locally-owned family business that has become a family. We foster a friendly and supportive work environment, value open communication and the sharing of ideas, and are continually striving to improve ourselves and our organization. From Day 1, employees are mentored by some of the best in Hawaii's banking industry. We take the time to strengthen your existing interests and encourage the development of new skills. Our close relationships, with each other and with our customers, and our commitment to our communities have set us apart for more than 60 years. Join our team today!