Security Guard

I. BASIC FUNCTION:

As an unarmed security guard, acts as a facility monitor of the premises of FCHC, both inside and outside, of any


escalating problems and reporting to Site Supervisors and local Police thus helping to provide a safe, secure


environment for patients, employees, visitors and others at Family Care Health Centers.


All employees of FCHC must ensure service standards are delivered, including:

FCHC Core

• Demonstrates a commitment to FCHC mission and vision.


• Demonstrates a positive attitude towards patients, employees, role, and the health center.


• Demonstrates FCHC core values (accountability, courtesy, excellence, flexibility, integrity, respect).

Customer Service and Professionalism

• Smiles and makes appropriate contact, greets individuals upon entry into building and space.


• Is customer service oriented to both internal (colleagues) and external (patients, clients, vendors, etc.)


Customers. Treats patients, customers and colleagues with dignity and respect.

• Provides timely response to requests, tasks, and inquiries. Demonstrates good service turnaround.


• Demonstrates good communication skills and communicates in a tactful manner.


• Exhibits conflict resolution skills in order to foster effective working relationships and embraces a team

approach.

• Adheres to FCHC's dress code policies. Employee appearance and grooming appropriate.


Show(s)


• Consistently shows commitment to position and team performance (i.e., attendance and punctuality).


• Consideration and acceptance of cultural differences of others; works well with individuals of diverse

backgrounds, supporting a culture of justice, equity, diversity, and inclusion.

• Participates in training and professional development and completes required trainings in a timely manner.

Safety


• Adheres to and promotes a culture of safety and cleanliness.

• Adheres to HIPPA/Confidentiality standards.


• Respectful of FCHC property, properly and safely uses Health Center Equipment.


II. INTRADEPARTMENTAL RELATIONSHIPS:

Department Officer: Chief Operations Officer

Reports to: Operations Director and/or Patient Access Manager

Supervises: None

JOB DESCRIPTION

DEPARTMENT: HEALTH OPERATIONS

JOB TITLE: SECURITY GUARD (UNARMED)

SECURITY GUARD (UNARMED)

Page 2.

III. PRIMARY RESPONSIBILITIES:


1. Monitors inside and outside of premises for any disturbances, theft, vandalism, etc. via security cameras and


walk throughs.


a) Contacts supervisor and police immediately of any such disturbances.

b) Makes at least one (1) outside and one (1) inside monitor walk around entire facility per hour ensuring


the safekeeping of FCHC property, patients, and staff.

c) Never uses bodily harm to diffuse any situation.

2. Monitors and assists staff to and from their cars to deter any impending harm.


a) Contacts supervisor and police immediately of any such disturbances.


b) Monitors each employee walking to and from their cars.

c) Available for each employee request to be escorted to and from vehicles, especially during evening


hours.

3. Consistently completes reports on all major and minor occurrences (ie. Thefts, disgruntled patients, vandalism,


etc.) in a timely efficient manner.


a) Completes reports on all incidents.

b) Reports to be completed within 24 hours of occurrence.

4. Thoroughly investigates each incident submitted on reports in order to present a complete picture of what has


taken place.

a) Investigates each occurrence in a timely fashion.

b) Follows-up where necessary on all occurrences.

c) Helps make recommendations on submitted reports on resolving and possibly deterring such future


incidents.

5. Consistently opens and closes Center, arms and disarms alarm system at established hours thus securing the


facility at both the beginning and ending of patient hours.

a) Daily, disarms alarm and unlocks doors at beginning of day at the scheduled time.

b) Turns on lights at beginning of day during initial walk-through.

c) Turns off lights at end of day during final walk-through.

d) Daily, locks all appropriate internal and external doors and arms the alarm system.

6. Consistently conducts and portrays positive image of self, department and Center.

a) Consistently conducts self in a friendly, professional manner. Appearance is neat and clean.

b) Complies with confidentiality of relevant information pertaining to patients and other Center staff.

7. Takes initiative to ensure a clean environment of site by providing janitorial support and general housekeeping


of facility.

8. Provides support to other Operations functions as needed.

9. Accepts, signs for, and distributes delivered packages.


SECURITY GUARD (UNARMED)

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IV. PERIODIC DUTIES:

1. Contributes to Health Center community health activities outside of regular job responsibilities.

2. Assists maintenance staff with ensuring a safe environment for patients, visitors and employees by attending


to outside areas by posting safety signage and promptly reporting hazards. May be requested to assist with


throwing salt on sidewalks or surrounding access points to FCHC buildings, shoveling snow of sidewalks,


marking iced over spots on sidewalks, or providing other assistance as directed by supervisor in order to


facilitate a safe environment during adverse weather events.

3. Participates in Health Center staff problem solving groups.

4. Attends and participates in department meetings, etc. as assigned.

5. Performs other duties as assigned.

V. WORKING RELATIONSHIPS:

Inside Health Center: All inclusive.


Outside Health Center: Patients/Clients, students, vendors, community health agencies, hospitals, insurance


companies, Medicare/Medicaid, physician offices, etc.

VI. QUALIFICATIONS:

1. High School Diploma or G.E.D. Certificate required.

2. One (1) year medical office work experience or equivalent preferred.

3. Security officer experience is beneficial, but not necessary.


4. Ability to work a rotating and periodically split-shift schedule.


5. Clean police record.

6. Must possess excellent customer service skills.

SECURITY GUARD (UNARMED)

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VII. CONFIDENTIALITY:

Respect for and maintenance of client and staff confidentiality is required.

The above responsibilities/duties describe the chief function (requirements) of the job (holder) and are not to be considered a


detailed description of every responsibility/duty (requirement) of the job (holder