Medical Billing Specialist

Job Description

Title: Office Admin (Patient Care II)/ Patient Services Representative

Location: White Plains, NY 10604

Duration: Approx. 6+ Months

Shift: Monday - Friday 8:30 am - 5:00 pm EST

Work Schedule: Full-time (40 Hours)

Responsibilities:

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• Provides a high level of customer service to patients, referral sources, and fellow employees.
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• Establishes and maintains positive relationships with patients and referral sources
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• Obtains, verifies, and accurately enters patient demographic and insurance information
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• Maintains accurate and complete patient files and documentation in accordance with Company policies and established procedures
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• Protects the privacy and security of protected health information (PHI) in accordance with HIPAA and applicable privacy requirements
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• Supports patient follow-up activities as directed
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• Efficiently manages multiple phone lines and responds to patient, referral source, and internal inquiries in a professional and timely manner
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• Records and maintains clear, concise, accurate, and timely written documentation
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• Files patient charts and other documentation in accordance with established guidelines
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• Coordinates practitioner schedules to ensure appropriate coverage for patient appointments and out-of-office calls
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• Supports daily front office operations and assists with administrative tasks as needed
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• Identifies patient or operational issues and escalates them to the appropriate team member when necessary
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• Maintains confidentiality of patient, employee, and Company information
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• Performs other duties and special projects as assigned
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Qualifications:

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• High school diploma or equivalent combination of education and experience required
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• Two to Four Years of customer service, administrative, healthcare , or related experience required
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• Previous experience in a receptionist , patient services, medical office , or healthcare front office environment preferred
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• Experience working with patient information, insurance verification , scheduling , or electronic medical records is preferred.
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