Receptionist

Description JOB SUMMARY: As directed by the Director of Administrative Services, the Receptionist is to provide excellent daily customer service; display a professional and courteous attitude at all times; is responsible for following all (CHSI) policy, procedures, objectives and philosophy; effectively process all incoming phone calls via transfer or messages, as required; performs administrative and office support activities for multiple senior level directors; receiving and directing visitors, word processing, creating spreadsheets and presentations, filing, and faxing; extensive software skills are required, as well as internet research abilities and strong communication skills. ESSENTIAL DUTIES AND KEY RESPONSIBILITIES: Protects the organization's value by maintaining strict confidentiality of all information. Answers and administers all incoming calls in a professional and courteous manner. Ensure phone calls are properly routed to the appropriate staff or department. Greets guests in a professional, friendly, and hospitable manner. Provides support in all emergency drills and scenarios, including evacuation of building and accounting for staff, under the direction of Management. Provides support to Director of Administrative Services Types memos, correspondence, reports, and other business documents. Performs a variety of clerical duties, including scheduling meetings for various departments. Assists departments with reports, assignments, and special projects as needed. Provides callers with information such as site locations, addresses, directions, fax numbers, company website details, and other related information. Receives, sorts, and distributes incoming mail daily. Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.). Opens and closes the visitor area each day, including securing doors, adjusting blinds, and turning off lights. Perform all other duties as directed either formally or informally, verbally or in writing. Assists with staff travel arrangements as directed. Maintains inventory of office and break room supplies and submits supply orders as needed. Ensure that the break rooms and meeting spaces remain clean, organized, and presentable. Supports both the Corporate Office and Administrative Office, with assignments based on operational needs and staff coverage. SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities. KNOWLEDGE, SKILLS AND ABILITIES: Bilingual in English and Spanish (preferred). Demonstrates excellent phone etiquette. Exceptional verbal and written communication skills. Consistently punctual and dependable. Capable of working with minimal supervision. Strong customer service orientation. Proficient in Microsoft Office (Word, Excel, Outlook, Access). Effective multitasker with the ability to prioritize. Maintains a professional, business-casual appearance. Upholds the highest standards of professionalism, ethics, and conduct in speech, attitude, and appearance. Strong organizational skills with keen attention to detail; able to manage multiple responsibilities at once. Able to work cooperatively with diverse groups and individuals. Possesses strong interpersonal skills and thrives in team environments. Able to respond effectively to changing situations and perform well in high-pressure or stressful environments. EXPERIENCE AND EDUCATION: High school diploma or GED. At least one (1) year of customer service experience, including answering phones and performing basic computer tasks.