Mechanical Claims Analyst

Mechanical Claims Analyst

Axiom is looking for a full-time Mechanical Claims Analyst II to handle auto repair claims. In this role, you will be responsible for evaluating and processing claims. You will serve as the main point of contact for dealers and customers, by answering and resolving questions regarding claim coverage. The ideal candidate will possess automotive technical knowledge, problem-solving and organizational skills, as well as a dedication to providing excellent customer service. The analyst will play a critical role in maintaining our reputation of honesty, fairness, and excellence by combining exceptional customer service with automotive expertise to assist our dealers and customers.

Job Responsibilities

• Process automobile, RV, and powersports repair claims in accordance with Axiom policies and procedures
• Use your automotive excellence to confirm the customer's concern, cause, and correction, which is prepared by the shop
• Ensure that all inbound calls are answered and resolved in accordance with expected performance metrics
• Respond to and resolve questions and issues from customers, service advisors, and dealers in a timely and professional manner
• Guide customers and repair facilities through the claim process and communicate the information needed to process the claim efficiently
• Document all interactions with customers, service advisors, dealers, inspection reports, verifications, research, and other claims-related information
• Adjudicate claims efficiently by reviewing and verifying estimates submitted by the repair facility, evaluate contract coverage to determine claims eligibility, order inspections if required, and request any additional information that is needed to process the claim
• Escalate issues to a supervisor, as needed
• Ensure compliance with applicable laws and regulations
• Maintain a comprehensive understanding of Axiom's products, systems, and applications
• Other duties as assigned

Qualifications

• High School Diploma or equivalent
• Minimum 2 years of automotive experience
• Proficient use of Microsoft and web-based applications
• Familiarity with All data, Mitchell Pro-demand, Factory labor time and other labor guides
• Ability to think creatively and to analyze and solve problems effectively
• Detail-oriented with excellent time management skills and punctuality
• Strong, effective written communication skills via the Claims documents, email, chat messenger, etc.
• Strong, effective verbal communication skills with the ability to answer all calls in a timely manner from customers, dealerships, etc.
• Ability to work independently as well as working as part of a team, in a fast-paced environment
• Ability to work a variety of shifts between Monday through Friday (7 am 6 pm with a one-hour lunch) and the ability to work a rotation schedule on Saturdays

Preferred Qualifications

• Understanding of service contracts
• ASE Certification

What you'll love about Axiom

• Comprehensive Benefits Package that includes Medical, Dental, Vision & Ancillary Policies
• 401K Retirement Plan with a 5% company match
• Paid Time Off Accrual Plan starting with 15 days for new hires' first two years of service
• Paid Holidays & Floating Holidays
• Casual Dress Code
• Free Roadside Assistance
• Education Reimbursement
• Childcare Reimbursement
• Paid Parental Leave
• Career advancement opportunities
• Company Sponsored Outings

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