Assistant General Manager

Job Description

Job Description

At W&M Restaurants, we don’t just offer jobs — we create opportunities to thrive in a fun, inclusive, and

community-driven environment. Whether you're starting your career or looking for a flexible role, we’re here to

support your growth with competitive pay, hands-on training, and mentorship programs. Our vibrant

workplace culture celebrates your achievements and values your individuality. Plus, we’re proud to give back —

supporting local organizations, clubs, and sports teams, including over a decade of contributions to the Boys &

Girls Club. Join a team that cares about your success and your community!

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We Offer the following:

. FREE EMPLOYEE MEALS - Stay fueled with delicious meals on us every shift!

Fast-track your career with our commitment to promote from within — your growth is our priority!

Learn and grow through hands-on training and inspiring mentorship programs.

Be celebrated for your hard work in a culture that values and rewards your contributions.

Enjoy competitive pay that reflects your dedication and performance.

Performance-Based Bonuses Meet store goals and metrics and earn bonuses that reward your impact and

drive.

Work When We Need You Most – Be ready to workday, mid, and night shifts – your flexibility helps us

shine, and we reward it!

Earn paid time off and recharge, with eligibility based on your location/state and role.

Access to health care coverage to support your well-being and peace of mind.

Employee Assistance Programs (EAP) - Get confidential support for life’s challenges — from mental health

and financial advice to family care and more.

Enjoy amazing perks like discounts on travel, entertainment, fitness, and more — because you deserve it!

Free Uniform T-Shirts - Look great and feel comfortable with complimentary uniform tees at no extra cost

to you!

Premium Holiday Pay - Celebrate some of the holidays with extra earnings or paid time off — because your

time is valuable, especially on special days. *Based on location/specific holidays and hours

Assistant Restaurant General Manager job responsibilities.

Essential Tasks:

People Development (50%)

• Lead with purpose: Be a role model for a positive, inclusive culture that makes both employees and

guests feel welcome.

• Build your dream team: Use modern recruiting tools to hire passionate Team Members and Shift

Managers.

• Launch careers: Host engaging new hire orientations and ensure smooth onboarding within 3 days.

• Coach for success: Design personalized training plans with clear 90- and 180-day goals to help your

team grow.

• Stay connected: Hold meaningful one-on-one check-ins every 60 days to support development and

career progress.

• Smart scheduling: Collaborate with Shift Leads to create schedules that align with training goals and

business needs.

• Empower leadership: Guide Shift Leads to run shifts that promote growth and readiness for the next

step.

• Celebrate wins: Recognize achievements in creative, motivating ways.

• Resolve with care: Address team concerns quickly and respectfully.

• Grow careers: Conduct thoughtful annual reviews that reflect performance and future potential.

Business Operations (30%)

• Drive results: Help manage costs and implement smart solutions to meet operational goals.

• Ensure excellence: Train your team to meet top standards in food safety, sanitation, and brand quality.

• Lead the kitchen: Oversee food production and ensure every dish meets expectations.

• Stay organized: Conduct inventory audits and maintain stock levels within budget.

• Master the paperwork: Support daily operations with accurate banking, accounting, labor reports, and

HR documentation.

• Be the bridge: Communicate effectively with the home office to resolve any discrepancies.

Customer Satisfaction (20%)

• Create memorable moments: Deliver outstanding service that keeps guests coming back.

• Turn challenges into loyalty: Resolve customer concerns with empathy and professionalism.

• Be a local Leader: Promote the brand through community events and word-of-mouth.

Job Requirements and Essential Functions:

• High School Diploma or GED, College degree or equivalent Taco Bell/industry experience preferred

• 1-2 years supervisory experience in either a food service or retail environment, including Profit and Loss

responsibility.

• Accessibility to dependable and reliable transportation.

• Excellent communication skills.

• Dependable attendance and punctuality are a necessity.

• Able to perform basic business math.

• Basic Microsoft Office skills required.

• Strong analytical and decision-making skills required.

• Able to complete required online training and certification modules.

• Physical dexterity required (the ability to move up to 45 lbs. from one area to another).

• Able to complete tasks that include stooping, pushing/pulling up to 20 lbs.

• Able to tolerate standing, walking, bending, twisting, and stooping during 90% of shift time.