Associate Director of Brand Experience

Are you obsessed with data partner success taking action and changing the game If you have a whole lot of hustle and a touch of nerd come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.

Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 66 trillion data points sophisticated machine learning and AI models Pattern optimizes and automates all levers of ecommerce growth for global brands including advertising content management logistics and fulfillment pricing forecasting and customer service. Hundreds of global brands depend on Patterns ecommerce acceleration platform every day to drive profitable revenue growth across 60 global marketplacesincluding Amazon eBay Tmall TikTok Shop JD and Mercado Libre. To learn more visit or email emailprotected .

Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweeks Global Most Loved Workplaces.

Were looking for an Associate Director of Brand Experience to lead a high-performing team of Operations Managers while personally driving marketplace strategy for all of our brand partners as part of our Pattern Creators team. Creators is a software-as-a-service product within Patterns ecommerce acceleration platform that offers a seamless solution for brands looking to build their ambassador programs maximize their influencer marketing and increase this dual-impact leadership role you will scale our TikTok Shop division mentor operations managers and refine the strategic playback for Patterns key brand partners.

This is a full-time hybrid position based in Lehi Utah.

What is a day in the life of an Associate Director of Brand Experience

• Partnering directly with central supply chain and internal logistics teams to align procurement inventory allocation and fulfillment with live shopping and creator-driven demand spikes.

• Leading and managing end-to-end Product Detail Page (PDP) optimization new product launches listing quality and creative asset enhancements (including main photos and offer structures) for high-converting TikTok Shop storefronts.

• Overseeing overall shop health including customer service workflows fulfillment SLAs onboarding coordination and immediate adaptation to evolving TikTok Shop marketplace policies.

• Managing price parity monitoring and unauthorized seller monitoring to protect brand integrity.

• Guiding and supporting an execution teamincluding offshore operations partners and internal operational specialiststo ensure seamless task execution across all active accounts.

• Collaborating cross-functionally across internal business units (including product supply chain commercial and finance teams) to resolve process bottlenecks enforce operational standards and streamline internal workflows.

• Prioritizing and executing on multiple competing workstreams simultaneously while maintaining exceptional quality speed and cross-functional alignment.

What will I need to thrive in this role

• Project Management Mastery: Exceptional organizational skills with a proven track record of prioritizing dozens of moving parts managing complex workstreams and maintaining speed without sacrificing quality.

• Cross-Functional Influence & EQ: High emotional intelligence combined with a strong point of view and direct assertiveness. You know how to collaborate productively while holding cross-functional partners in procurement logistics and finance accountable to operational commitments.

• Stakeholder Management: Deep passion and natural ability for working across matrixed teams internally earning trust quickly and navigating internal organizational dynamics effectively.

• Operational & Marketplace Expertise: Background in e-commerce operations store health PDP optimization or marketplace management (TikTok Shop or Amazon experience highly valued).

• Leadership & Team Direction: Demonstrated ability to manage distributed execution teams (including offshore support teams) and empower team members to deliver high-impact results.

What does high performance look like

A high performer earns trust quickly identifies operational risks early and creates clarity across teams. They can manage many workstreams at once while maintaining both quality and speed. They improve how teams work together establish durable operating rhythms and elevate TikTok Shop listing quality shop health and operational execution.

What does success look like in the first 30 60 90 days

• First 30 Days: Build relationships and earn trust with key internal stakeholders learn current supply chain and fulfillment processes and map out the operational landscape.

• First 60 Days: Develop targeted improvement plans introduce new SOPs and smooth out internal process gaps and operational kinks across cross-functional teams.

• First 90 Days: Advance TikTok Shop operations to the next level by delivering best-in-class PDP and listing optimizations upgrading main images seamlessly adapting to new marketplace policies and establishing standard-setting operating practices.

What is the team like

You will report directly to a VP of Social Commerce. You will collaborate daily with account management and cross-functional operational partners while managing a dedicated operational execution group that includes offshore support teams and internal operational specialists.

Sounds great! Whats the company culture

We are looking for individuals who are:

• Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members regularly reassesses existing plans and attaches a realistic timeline to goals makes profitable productive and innovative contributions and actively pursues improvements to Patterns processes and outcomes.

• Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data draws unbiased conclusions based on data that lead to actionable solutions and continues to track the effects of the solutions using data.

• Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback actively listens to partners expectations and delivers results that exceed them prioritizes the needs of your partners and takes the time to create a personable experience for those interacting with Pattern.

• Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions takes initiative to help in any circumstance actively contributes to supporting improvements and holds themselves accountable to the team as well as to partners.

What is the hiring process

• Initial phone interview with Patterns talent acquisition team

• Video interview with a hiring manager

• Case Study Interview with a panel

• Professional reference checks

• Executive review

• Offer

How can I stand out as an applicant

• Discuss professional accomplishments with specific data to quantify examples

• Provide insights on how you can add value and be the best addition to the team

• Focus on mentioning how you would be partner obsessed at Pattern

• Share experience on any side projects related to data and analytics

Why should I work at Pattern

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals work tirelessly to achieve them and we love our Pattern community. We also believe in having fun and balancing our lives so we offer awesome benefits that include:

- Unlimited PTO

- Paid Holidays

- Onsite Fitness Center

- Company Paid Life Insurance

- Casual Dress Code

- Competitive Pay

- Health Vision and Dental Insurance

- 401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Director