IT Specialist

Job Description

Job Description

Salary:

Grid Networks is looking for an experienced IT Specialist to work on-site in Reston, Virginia. This role supports an office of ~50 users, local and remote, with varying levels of technical experience. Ideal applicants thrive in independent, self-directed environments and exercise initiative to promote and develop IT improvements.

What you'll do...

• Manage corporate users, accounts, and communications (AD, LDAP, Microsoft 365, Teams, Email)
• Onboarding, Offboarding, and support users on MacOS and Windows systems
• Manage corporate devices through an MDM platform
• Administer, develop, and improve reliability of corporate systems such as file shares, printers, wireless networks, VPNs, and other corporate services
• Document and develop processes and user guides

Youd be a great fit if you meet the following

• At least 2 years of IT Support experience
• Express strong communication skills, especially in explaining technical concepts at varying levels of complexity
• Experience managing Microsoft 365 and Active Directory
• Experience supporting Mac and Windows devices with an MDM platform
• Ability to troubleshoot, install, and manage Windows servers and services
• Experience writing user guides and job aids
• Strong interpersonal skills
• Experience working with ticketing systems (ex: Jira, Remedy, ServiceNow)
• Experience administering collaboration and wiki systems (ex: SharePoint, Confluence)

• Possess a working understanding of networking protocols and principles (routing, switching, firewalls, subnets, CIDR notation) and related troubleshooting tools

It would be even better if you had

• Experience supporting additional authentication systems (ex: LDAP, IPA, Radius)
• Experience administering Microsoft Intune, Azure, WSUS, and Group Policy
• Experience configuring VPN solutions
• Experience tracking corporate assets in an asset management system (ex: SnipeIT)
• Experience building and administering virtual desktop environments
• Experience administering corporate phone systems and wireless networks
• Experience with PowerShell scripting
• Experience administering Linux servers and desktops
• Experience working with enterprise networking devices (ex: Cisco, Juniper)

GRID Networks is committed to providing a work environment free from discrimination and harassment. Employment decisions at GRID Networks are based on an individuals capabilities and qualifications. All qualified applicants and employees receive consideration for employment, including protected veterans and individuals with disabilities.