Applications Engineer, Polymer Pumps

Applications Engineer, Polymer Pumps

Location: Kent, OH, US, 44240 Work Arrangement: Onsite MAAG Americas, a division of Dover Corporation seeks to hire an Applications Engineer for the Polymer Pump product located in a MAAG office in Kent Ohio, Eagle Rock Virginia or Charlotte North Carolina! Consisting of MAAG Pump Systems, Automatik Plastics Machinery, Maag Gala Industries, Reduction Engineering Scheer, Ettlinger, AMN, Witte and Sikora– eight successful and well-experienced companies have joined forces to become the global partner for the polymer industry. As a manufacturer of gear pumps, pelletizing, and filtration systems, and pulverizers we offer top-grade equipment for your demanding requirements – not only for polymer applications but also for the chemical, petrochemical, pharmaceutical, and food industries. The foundation of our success is found in Maag's core values: Collaborative Entrepreneurial Spirit Winning Through Customers High Ethical Standards, Openness, and Trust Expectation for Results Respect and Value People

SUMMARY The Applications Engineer, Polymer Pumps is responsible for identifying and understanding complex applications to develop solutions which best meet the customer's needs. As the technical expert they bridge the gap between sales, development, service and customers by offering unique perspectives and deep understanding of mechanics, polymer science, and operational goals. With an innovative and collaborative spirit, they work with cross functional teams to optimize solutions, provide technical support, troubleshoot issues, and ensure successful product integration and information retention.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Maintain expert level of product and application knowledge
• Collaborate with customers and internal teams on project application engineering and project management including quoting, configuring customer systems, and managing project timelines and communication.
• Partner with other teams, including engineering, service, quality, and supply chain, to drive project technical success
• Resolve internal and external technical support requests or issues related to product selection, application, specification, installation, etc.
• Support the resolution of infield customer complaints via process optimization or new technology implementation
• Listen, understand and convey customer requirements to internal teams
• Support new product development and existing product improvement projects
• Evaluate and recommend new equipment and technologies to enhance existing processes
• Develop tools and/or guidelines to support internal teams' ability to identify and correctly address design risks for complex applications
• Plan and/or facilitate technical training for customers from C-suit to operators to support customer education and outside sales
• Initiate, plan, and support execution of customer driven or investigative lab trials

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

REQUIREMENTS: Bachelor's degree in related engineering field (Mechanical, Chemical, Polymer), or an Associate Degree in Engineering with 7 years relevant work experience in a technical discipline in lieu of a four-year degree Excellent verbal and written communication skills Project Management experience with external customers Experience in the use of CAD software, preferably SolidWorks Understanding of manufacturing processes including but not limited to: machining, welding, hard facing/cladding/coating, heat treating Mechanical or electrical design background Proficiency with CRM/Database tools Skilled in use of Microsoft Office software, especially Power point, Word and Excel Able and willing to travel 25% or more, especially during first year of training

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.