Applications Engineer

Cross Company Applications Engineer

At Cross Company, we don't just show up for work—we show up for a company we actually own. As a 100% employee-owned industrial technology leader, we provide specialized expertise in automation, hydraulics, precision measurement, and more that keeps the world's manufacturers moving.

We operate on the principle of Servant Leadership: we hire smart, driven people and then get out of their way so they can do what they do best. When you join the Cross team, you aren't just an employee; you're an owner-associate in a stable, transparent, and high-performance environment where your voice truly matters.

Job Summary

The Applications Engineer serves as the technical expert for OGP measurement systems, including video, multi-sensor, and bridge CMM platforms. This role is responsible for developing measurement routines, delivering high-level customer training, and driving equipment sales through technical demonstrations and feasibility studies.

Key Responsibilities

• Measurement Programming: Develop complex measurement routines using OGP software platforms, including ZONE3, Measure-X, SNAP-X, and MeasureMind3D.
• Sales Support & Demonstrations: Partner with the sales team to qualify technical applications. This includes traveling to customer sites to conduct live product demonstrations and technical presentations that showcase OGP Vision Metrology (VM) capabilities.
• Technical Consultation: Analyze customer CAD models and engineering drawings to determine optimal measurement strategies and equipment configurations.
• Customer Training: Deliver on-site and classroom-style training to ensure customer proficiency; provide ongoing troubleshooting and post-sales hardware/software support.
• Field Support: Provide pre-sales and post-sales technical support, diagnosing and resolving hardware and software issues at customer facilities.

Qualifications & Requirements

Education/Experience: Degree in Engineering (Mechanical, Manufacturing, or Optical) or equivalent technical experience in dimensional metrology or vision systems.

Technical Proficiency:

• Expertise in reading engineering drawings and a deep understanding of GD&T (Geometric Dimensioning and Tolerancing).
• Hands-on experience with CMMs or VMMs (Video Measuring Machines).
• Prior experience with OGP systems and ZONE3 software is highly preferred.

Soft Skills: Strong communication skills with the ability to act as a technical partner and manage customer relationships effectively.

Operational Mindset: A self-starter capable of managing multiple projects and deadlines simultaneously.

Physical & Travel Requirements

Travel: Ability to travel up to 75% to customer sites for demonstrations, training, and technical support.

Heavy Lifting: Ability to lift, push, pull, and carry equipment or machined parts weighing over 100 lbs.

Machine Handling: Ability to safely maneuver and load/unload benchtop metrology machines in and out of transport vehicles.