Salesforce Business Analyst

Salesforce Business Analyst

Waukegan, IL (Work from office)

FTE Only

Job Overview

We are seeking a detail-oriented and strategic thinker for the role of Business Analyst. The successful candidate will be responsible for analyzing our business needs, identifying areas for improvement, and bridging the gap between business and IT. This role involves understanding business processes, gathering requirements, and translating them into technical specifications for IT solutions. The Business Analyst will also monitor and evaluate system performance, ensuring that our business operations are efficient and effective.

Responsibilities

Elicit, analyze, and validate business requirements, and translate these into functional specifications.

Manage and customize Salesforce Sales Cloud and Service Cloud to meet business needs.

Collaborate with stakeholders to ensure solutions meet business needs and align with the overall business strategy.

Generate and present reports to stakeholders, and use data to inform decision-making.

Required Skills

Requirement Management: The candidate must have a strong understanding of requirement management, including the ability to gather, analyze, document, and validate the needs of the business stakeholders.

Salesforce Sales Cloud - Sales Cloud: The candidate must have proficiency in Salesforce Sales Cloud, including the ability to manage and customize sales processes, generate reports, and integrate with other systems.

Salesforce Service Cloud - Service Cloud: The candidate must have experience with Salesforce Service Cloud, including the ability to manage and customize service processes, generate reports, and integrate with other systems.

Preferred Skills

Salesforce Einstein - Einstein Next Best Action: Experience with Salesforce Einstein and its predictive analytics capabilities is a plus.

Data Analysis: Ability to analyze data to extract insights and inform decision-making.

Communication Skills: Strong written and verbal communication skills.

Problem-Solving Skills: Ability to identify and resolve problems efficiently and effectively.

Teamwork: Ability to work effectively in a team-oriented environment.

Customer Relationship Management: Experience in managing relationships with customers.

Agile Methodologies: Familiarity with Agile methodologies such as Scrum and Kanban.

Microsoft Office Suite: Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.

Required Experience

Between 5 to 8 Years