Human Resources Coordinator

As an HR Coordinator within our HR Shared Services Center, you will play a pivotal role in delivering high‑quality HR services and support to colleagues and managers across the organization. You will be responsible for handling various HR administrative tasks, aiding with colleague inquiries, and contributing to the overall efficiency and effectiveness of HR operations. This role touches all elements of the colleague life cycle. Key Responsibilities / Duties Colleague Inquiries: Serve as primary point of contact for colleagues and managers regarding HR policies, procedures, benefits, and general inquiries. Provide guidance and support to resolve issues effectively. Data Management: Leverage an innovative case management system for tracking requests and resolve, transfer or elevate cases to other HR colleagues for efficient issue resolution. Maintain HR databases and electronic records, ensuring accuracy, completeness, and confidentiality. Generate reports and analytics as needed to support HR initiatives. HR Administration: Conduct intake for all HR related inquiries and escalates to appropriate parties, as necessary. Ensure timely resolution of cases and follow through cases to completion to provide best colleague experience. Track and monitor cases to identify root cause of issues. Document inquiry resolution and escalation in case management system. Process HR transactions related to colleague data changes, benefits enrollment, payroll, and other HR‑related tasks with accuracy and timeliness. Policy and Compliance: Stay updated on HR policies, regulations, and compliance requirements. Ensure adherence to company policies and procedures in all HR‑related activities. Onboarding and Offboarding: Assist with onboarding process for new hires, including paperwork completion, orientation, and system setup. Support offboarding activities by conducting exit interviews and coordinating exit procedures. Colleague Relations Support: Collaborate with HR Business Partners, Colleague Relations, and managers to address colleague relations matters, including performance management, disciplinary actions, and conflict resolution. Training and Development: Support training initiatives by coordinating training sessions, tracking training completion, and assisting with training logistics as needed. Continuous Improvement: Identify opportunities for process improvement within the HR Shared Services Center. Identify trends and knowledge base needs and provide insight to increase operational efficiencies. Contribute to the development and implementation of best practices and standardized processes. Other Duties and Projects: Perform duties and projects as assigned. Qualifications PHR, SHRM‑CP preferred certifications and licenses. Minimum education: High School Diploma or equivalent. Preferred: Bachelor’s degree in Human Resources, Business Administration, or related field. Minimum experience: 1–3 years in HR administration, shared services, or equivalent combination of education and experience. Preferred: at least 1 year in a customer‑facing position utilizing a case management system. Proficiency with HRIS systems, Microsoft Office Suite (Word, Excel, PowerPoint), and other HR‑related software. Strong attention to detail, organizational skills, and ability to handle confidential information with discretion. Excellent written and verbal communication skills with the ability to interact effectively with colleagues at all levels. Knowledge of HR policies, employment laws, and regulatory requirements. Customer service orientation and problem‑solving skills. Ability to work independently, prioritize tasks, and meet deadlines in a fast‑paced environment. Working Conditions & Additional Requirements Must be able to work under normal office conditions and work from home as required. Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations. May be required to work additional hours beyond the standard work schedule. Must be able to work in a hybrid environment – both on‑site and virtual work. Salary & Total Rewards Annual base salary range: $23.30–$34.96 per hour. Salary may vary based on role scope, skills, education, and internal equity. Variable pay and bonus opportunities are subject to company discretion and applicable law. Comprehensive benefits include: medical, dental, and vision coverage; retirement plans; paid time off; employer‑paid life and disability insurance with options to buy‑up coverage; tuition program; well‑being benefits; full suite of benefits supporting career development, individual and family health, and financial health. Equal Employment Opportunity All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. #J-18808-Ljbffr