Front Desk Agent- InterContinental Boston

divh2Front Desk Agent/h2pDo You See Yourself as a Front Desk Agent?/ppWelcome the World with Elegance at InterContinental Boston Where Every Guests Journey Begins with You./ppAt IHG Hotels Resorts, we believe hospitality is an artand every team member brings their unique creativity, care, and spirit to the canvas. Whether youre drawn to the rhythm of fine dining or the joy of creating seamless guest experiences, we invite you to be part of something exceptional. Were looking for individuals who take pride in precision, celebrate service, and thrive in a refined, collaborative environment./ppHotel Overview/ppFor over 70 years, the InterContinental brand has defined worldly sophistication and timeless elegance. As a flagship property, InterContinental Boston continues that tradition. Proudly rated Forbes Recommended, AAA Four Diamond, and named one of the Best Hotels in the World by Cond Nast Traveler, our hotel is a beacon of luxury on Bostons historic waterfront./ppWe offer 424 beautifully appointed guestrooms, stunning skyline and harbor views, a full-service spa and wellness club, premier event space, and a variety of globally inspired dining experiences. We invite passionate professionals to help us write the next chapter in our legacy of excellence./ppPosition Overview/ppAs a Front Desk Agent, you are the orchestrator of first impressions, the elegant voice, the knowledgeable guide, the steady presence who ensures that every arrival feels like a homecoming. From the moment guests step into our lobby to the time they depart, youll be their trusted host and concierge, creating personalized, polished, and frictionless experiences./ppKey Responsibilities/pulliGreet guests with poise, professionalism, and warmth, embodying a luxury welcome/liliManage check-ins and check-outs with accuracy, efficiency, and attentiveness/liliRecognize IHG One Rewards members and returning guests with tailored acknowledgment/liliDeliver personalized service and thoughtful recommendations, anticipating guest needs/liliHandle cash, credit card, and billing transactions with security and precision/liliResolve concerns or requests with empathy, timeliness, and a sense of ownership/liliClearly document and communicate guest preferences across departments/liliMaintain a lobby environment aligned with Forbes luxury standards/liliActively participate in daily briefings and Forbes service training/liliUphold the principles of Forbes Five-Star behavior standards, including:/liulliGracious, intuitive, and sincere communication/liliAnticipatory service and attention to detail/liliProfessional demeanor, grooming, and body language/liliConsistent use of guest names and recognition moments/liliPolished service recovery and emotional intelligence/li/ul/ulpWhat Sets You Apart/pulliPrevious experience in a luxury or Forbes-rated hotel preferred/liliNatural ability to build rapport and deliver intuitive, guest-centered service/liliFluent in English; other languages a plus/liliComfortable with property management and reservation systems/liliStrong problem-solving, multitasking, and organizational skills/liliHigh school diploma or equivalent required; some college preferred/liliAbility to work a flexible schedule including evenings, weekends, and holidays/liliAble to lift up to 50 lbs and remain on feet for extended periods/li/ulpWhat We Offer/ppAt InterContinental Boston, we reward your excellence with a work environment designed to nurture success:/pulliHourly Rate: $34.13/liliMedical, dental, vision, life, and disability insurance/lili401(k) with company match/liliPaid vacation, holidays, and wellness days/liliComplimentary staff meals and dry cleaning/liliIHG Employee Room Benefit Program Global hotel discounts/liliOngoing Forbes service training and development/liliA sophisticated, inclusive, and growth-oriented culture/li/ulpBe the Voice of True Hospitality/ppIf you believe that luxury lives in the details, and that guest interactions are opportunities to deliver elegance, connection, and meaning we invite you to join our world-class team. Help us deliver Forbes-level experiences, one guest at a time./ppIHG is proud to be an Equal Opportunity Employer. We celebrate diversity and believe that hospitality begins with humanity. All backgrounds, identities, and experiences are welcome./p/div