Production Coordinator

THE ROLE The Production Coordinator is a key role in our high-quality production of creative assets (including synopses, title cards, and artwork), ensuring zero-friction flow from queue management to seamless delivery. Positioned at the heart of our operations, you manage creative output -- from copy, to design, to AV -- through complex workflows, global resources, and automated systems, with unwavering quality standards. You are the first line of defense against delays and communication breakdowns. This role demands a tech and data-smart mindset and the ability to thrive in real-time, high-stakes environments. You juggle competing priorities under pressure while maintaining the clear communication necessary to keep global teams aligned. You don’t just move tasks — you challenge, think ahead and identify opportunities for streamlining, ensuring our evergreen service delivery remains efficient, agile, and scalable. Your track record of success on creative production execution means that you’ve got great judgement and understanding of the context of creative at scale and the need to balance speed, quality to drive Opex and deliver flawless CX. Scope of duties Service-led communication with clients and global resources, ensuring total alignment on project status. Exercise expert judgment on communication channels (Slack, Email, Jira) to keep internal and external messaging targeted, streamlined, and noise-free. Maintain oversight of workflow stages, identifying and dissolving bottlenecks before they impact delivery. Coordinate seamless hand-offs across "follow-the-sun" timezones to optimize 24h throughput. Act as the bridge between in-country and in-house teams, clearly communicating priorities and urgencies. Act as the key point of contact for technical, asset, or scope queries, diagnosing and resolving issues with speed. Document recurring issues to inform long-term workflow optimizations for the Production Manager. Perform rigorous in-platform checks to validate asset specifications, localization accuracy, and metadata completeness. Maintain rigorous data hygiene, ensuring every Jira ticket is the single source of truth with real-time metadata updates. SALARY & BENEFITS $50,000-65,000 annual base salary + benefits Medical, dental, vision Paid Flexible Time Off: 23 day minimum + Maternity / Paternity / Adoption, Sabbaticals, Jury Duty, Voting Time Off, VTO, LTO, Birthday Life insurance Short-term & Long-term Disability Travel (Parking & EcoPass) Accident, hospital, legal, critical illness insurance options Flexible Spending Account (FSA) , Health Saving Accounts (HSA) Employee Assistance Program FinFit Financial Wellness 401K (3% company matching) Equal Opportunity Employer Wordbank is an equal opportunity employer committed to building a diverse, inclusive team. We welcome all qualified candidates regardless of race, color, age, religion, gender identity, sexual orientation, disability status, or any other protected characteristic. EXPERIENCE & SKILLS You have… Expert-level fluency in Jira (strongly preferred) and familiar with Asset Management (DAM) systems. Tech-smarts: the ability to navigate complex, multi-stage systems without losing oversight. An AI-forward mindset. A background in customer service or client-facing roles. 1–3 years of experience in a fast-paced production or agency environment in the streaming or entertainment industry. Exceptional multi-platform communication skills (Slack, Google Chat, Zoom, Email). Familiarity with quality control methodologies. A systematic approach to validating specifications before final delivery. An understanding of the localization lifecycle and the nuances of our target client industry (preferred). You understand the context of the assets you are moving (AV, Design, Copy). Familiarity with financial tracking or quoting workflow is a plus. You are…. A detail-oriented self-starter who sustains total accuracy and unfailing consistency during high-velocity production bursts. A proactive problem solver who diagnoses bottlenecks and removes barriers to ensure permanent, zero-friction delivery. A keen organiser: managing complex, competing priorities against tight deadlines with total composure. An agile communicator exercising expert judgment to deliver targeted, streamlined messaging across all internal and client channels. A collaborative driver who takes radical ownership of tasks and uses a challenger mindset to drive high-performance creative results. An adaptable navigator who pivots seamlessly between tasks and timezones without losing operational momentum. CX-focused proactively delivering exceptional client experiences. Easy, functional and enjoyable to work with, internally and externally. #J-18808-Ljbffr