CRM Administrator

CRM Administrator

Make a Difference in YOUR Career!

Our vision is both simple and ambitious: to put our drinks on every table.

We are the leading global independent beverage solutions provider. We serve a broad range of national and international retailers as well as Global, National and Emerging (GNE) brands. Our products are distributed worldwide from our production sites in Europe, North America, and Australia. Although our own branding may not appear on the labels of the beverages we produce, there is a good chance you are reading this while sipping one of our drinks.

Our ambition is to continually improve and it's what keeps us at the top of our game. We are solutions-based. We are innovative. We seek out new challenges and conquer them. This is our company ethos, but it's our people's too: Refresco is at the cutting edge of a fast-moving industry because we have passionate people pushing the boundaries of what's best.

Stop and think: how would YOU put our drinks on every table?

Overview

We're looking for a detail‑oriented and proactive CRM Administrator to manage, optimize, and support our customer relationship management platform, Salesforce. In this role, you'll ensure the CRM runs smoothly, empower teams with accurate data, and help drive better customer engagement through thoughtful configuration, reporting, and process improvements. You will also play a key role in partnering with our external implementation team as we deploy Salesforce.

Key Responsibilities

Implementation Support & Partner Collaboration

• Work closely with external CRM implementation partners throughout the project lifecycle
• Translate business requirements into clear, actionable specifications for implementation teams
• Participate in solution design workshops, providing system knowledge and internal process context
• Validate configuration, workflows, and integrations delivered by implementation partners
• Support user acceptance testing (UAT) by developing test cases, coordinating testers, and documenting feedback
• Ensure smooth knowledge transfer from implementation partners to internal teams
• Assist in planning and executing data migration activities, including mapping, cleansing, and validation
• Help manage project timelines, risks, and communication between internal stakeholders and implementation partners

System Administration

• Maintain day‑to‑day Salesforce operations, including user account management, permissions, and security settings
• Configure fields, workflows, automations, dashboards, and page layouts to support business needs
• Monitor system performance and troubleshoot issues to ensure platform stability

Data Management

• Oversee data integrity through regular audits, deduplication, and cleanup
• Import, export, and transform data as needed for reporting or integrations
• Establish and enforce data governance standards

Support & Training

• Serve as the primary point of contact for Salesforce-related questions and technical support
• Develop and deliver training materials, documentation, and onboarding sessions for new users
• Partner with cross‑functional teams to understand requirements and translate them into Salesforce solutions

Reporting & Insights

• Build and maintain dashboards and reports to support sales, marketing, and service teams
• Analyze Salesforce data to identify trends, gaps, and opportunities for process improvement
• Provide actionable insights that help drive customer engagement and business growth

Process Improvement & Optimization

• Collaborate with stakeholders to streamline workflows and enhance user experience
• Recommend and implement Salesforce best practices
• Support integration projects with other business systems and tools

Qualifications

Required

• 3-5 years of experience administering Salesforce
• Strong understanding of CRM data structures, workflows, and automation tools
• Experience supporting or participating in CRM implementations or system rollouts
• Proficiency with reporting and dashboard creation
• Excellent problem‑solving skills and attention to detail
• Strong communication skills and ability to work with both technical and non‑technical teams

Preferred

• Salesforce administrator certification
• Experience with API integrations or middleware tools
• Familiarity with SQL, Excel, or data visualization tools
• Experience working with external consultants or implementation partners

What Success Looks Like

• A reliable, well‑organized CRM that supports business goals
• A smooth, well‑coordinated implementation process with strong internal and external collaboration
• Empowered users who understand and adopt CRM best practices
• Clean, accurate data that drives confident decision‑making
• Continuous improvements that enhance efficiency and customer engagement

A Career with Refresco

Refresco is passionate about empowering leaders who reflect our core values and live by our leadership behaviors. These behaviors encourage effective leadership within the business, and focus on leading courageously, empowering individuals, and driving company growth as one team. Joining our team as a people manager means you'll be encouraged to evolve as a leader who prioritizes the success of both you and your team, to deliver results, whilst bringing your authentic self to work.

Refresco Beverages US Inc. offers the following competitive pay and comprehensive benefits:

• Medical/Dental/Vision Insurance
• Health Savings Accounts and Flexible Spending Accounts
• Life and AD&D Insurance, critical illness, hospital indemnity, and accident insurance
• Short-term disability and long-term disability
• Pet Insurance
• Legal Benefits
• 401(k) Savings Plan with Company Match
• 12 Paid Holidays
• Vacation Days and Paid Sick Time Off Days
• Well-being Benefit
• Discount and Total Reward Programs

Join Refresco TODAY and enjoy a rewarding CAREER!

Any employment agency, person, or entity that submits a résumé to this career site or a hiring manager does so with the understanding that the applicant's résumé will become the property of Refresco Beverages US, Inc. Refresco Beverages, US Inc., will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person, or entity.

Employment agencies that have agreements with Refresco Beverages US, Inc., and have been engaged in a search shall submit a résumé to the designated Refresco recruiter or, upon authorization, submit a résumé to this career site to be eligible for placement fees.

Refresco Beverages US Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.