General Manager

Job Description

Job Description

Founded in San Francisco in 2011, The Apothecarium began as a patient-focused medical dispensary and has grown into a trusted, award-winning cannabis retail brand with locations across California, Pennsylvania, Maryland, and New Jersey.

We’re known for our modern, welcoming spaces, emphasis on education, and unmatched customer service. Whether you're new to cannabis or a seasoned consumer, our highly trained cannabis associates are here to provide personalized, one-on-one consultations to help you find the products that best meet your needs.

We don’t just sell cannabis — we create experiences that promote wellness, build trust, and enrich lives. Come see why so many patients and customers choose The Apothecarium as their go-to destination for cannabis.

​​​Our next General Manager (GM) is responsible for effective performance management and execution of retail operations including merchandising, staffing, and patient order fulfillment processes. The GM works closely with the Assistant General Managers to drive successful business management and financial performance of the dispensary.​​

Responsibilities:

• ​​Hire, train, schedule and manage staff at all the dispensaries dispensary to achieve established standards, sales and profit objectives as well as customer satisfaction. Ensure that all deadlines are met and take accountability for completion.
• ​Drive a culture of positive employee engagement with a strong focus on inclusion & diversity. 
• ​Mentors, coaches, motivates, and develops the team through performance succession planning to ensure company’s culture and expectations are exceeded and supports employee growth.
• ​Ensure effective team communication occurs by hosting monthly dispensary staff meetings, maintaining an open-door policy, and welcoming patient feedback.
• ​Actively manage inventory, recalls, returns, and pricing to meet cost and sales targets.
• ​Effectively manage cash controls and financial reporting. Ensure check register, cash outs, bank logs, inventory and deposits are accurate and executed according to TerrAscend’s standards.
• ​Effectively manage service labor, scheduling, and payroll budget.
• ​Perform business management operations and analyses such as P develop and review KPI reports for dispensaries to monitor opportunities and challenges with a goal to maximize revenues and profits.
• ​Proactively monitor dispensary profit and loss and develop effective mitigation between actual performance and company budget and projections. Work with management team to develop insight as for business decisions.
• ​Maintain a general awareness of cannabis and retail trends to help create innovative and adaptive strategies. Work closely with grower-processors to understand and learn about their products.
• ​Work with the Director of each Dispensary to meet all regulatory requirements. Correct all violations with a sense of urgency.
• ​Work with TerrAscend’s corporate teams (HR, Finance, Marketing, etc.) to ensure standards are met.
• ​Oversee all complicacy regulations, safety measures, security issues, and legal matters.
• ​Partner with Director of Education and Medical Professional to ensure team cohesion, promotes RPh’s feedback, and participates in medical professional quarterly check-ins.
• ​Promote open feedback from retail staff, medical professional team, and marketing department.
• ​Be an expert lead in seed-to-sale tracking system, POS System, LEAF TRADE, and Ecomm platform.​ 
• Must be available to work weekends, holidays, and overtime as needed. 
• Other duties as assigned.

Qualifications & Experience:

• ​​Minimum of five (5) years of management experience in retail, restaurant, food, or other service industry with responsibility for financial results 
• ​Cannabis experience highly preferred 
• ​Excellent leadership and coaching skills; empathy and understanding of your team; servant-leadership experience 
• ​Previous management proficiency in high-volume retail with P&L accountability 
• ​Ability to create and maintain a customer-focused culture 
• ​​Must satisfy the minimum age criteria mandated by applicable state cannabis regulations for this role. ​ 
• ​Background Check Required​ 

Perks Rolled Just for You (for Benefits-Eligible Roles)

- Comprehensive Health Coverage – Medical, dental, vision, and prescription plans available for employees and their dependents.

- Mental Health & Wellness Support – Access to the AI-powered Sabender platform, confidential counseling and life coaching through PAS, nutrition coaching, and discounts at Husk Fitness .

- Flexible Paid Time Off (PTO) – Generous PTO to support work–life balance (availability may vary by state—ask your recruiter for details).

- Employee Assistance Program (EAP) – Free, confidential support for mental health, financial planning, legal matters, and more.

- Paid Parental Leave – Dedicated time to rest, recharge, and care for your growing family.

- 401(k) with Company Match – Save for the future with a 4% company match and immediate vesting.

- Pet Insurance – Affordable coverage options to keep your pets healthy.

- Employee Discounts – Exclusive savings at any of TerrAscend’s 39+ dispensary locations.

- Recognition Program – Earn points through peer-to-peer recognition and redeem for Amazon rewards or gift cards.

- Disability & Life Insurance – Company-paid protection for life’s unexpected moments.

Physical Requirements:

- Stand constantly

- Walk frequently

- Reach and twist/turn with hands and arms

- Climb or balance and stoop, kneel, crouch or crawl

- Frequently lift and/or move up to 20 pounds

- Occasionally lift and/or move up to 50 pounds

- Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus

*** Background Check Requirement ***

As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check.

EEO Statement

At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. TerrAscend is committed to assuring equal employment opportunities to all employees and applicants.

TerrAscend is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.

Disclaimer

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.

This organization participates in E-Verify.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.

Esta Organización Participa en E-Verify.

Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.. Si E-Verify no puede confirmar que usted está autorizado para trabajar, este empleador está requerido a darle instrucciones por escrito y una oportunidad de contactar al Departamento de Seguridad Nacional (DHS) o a la Administración del Seguro Social (SSA) para que pueda empezar a resolver el problema antes de que el empleador pueda tomar cualquier acción en su contra, incluyendo la terminación de su empleo. Los empleadores sólo pueden utilizar E-Verify una vez que usted haya aceptado una oferta de trabajo y completado el Formulario I-9. Para más información sobre E-Verify, o si usted cree que su empleador ha violado sus responsabilidades de E-Verify, por favor contacte a DHS.

Statement on External Recruiting Agencies

TerrAscend and all affiliates do not accept blind resume submissions from external recruiting agencies. No fee will be paid to agencies who submit candidates without being under contract for an active search with TerrAscend.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.