Customer Success Representative

ArcLight Consulting, an Addison Group Company, seeks a highly motivated and talented Customer Success Representative looking to expand their career with a growing dynamic consulting company. The role will focus on helping our clients complete System Administration of their Oracle HCM or ERP Cloud applications. Perform the documented procedures necessary for effective and efficient operations for our customers Oracle footprint Provide Upgrade Support, Advanced System Monitoring, and Daily Operational Assistance Complete light triage and ticket tracking for our customers as necessary Ensure all system administration tasks for the customer are handled within active shift Navigate required systems to log appropriate My Oracle Support service requests Execute Test Strategy and analyst test results Maintain documentation of test results Respond quickly to customer requests for escalations React to system or process issues by contacting responsible technical contacts or reporting problem to Service Delivery Manager Apply and maintain quality standards of Customer Success Product Offering Skills & Requirements Excellent interpersonal, communication and presentation skills Self-motivated and able to plan work effort and manage priorities Ability to effectively work in a remote model with clients and peers Associate degree in Computer Science, Business or equivalent Can be based anywhere in the US Minimal travel may be required as per need basis #J-18808-Ljbffr ArcLight Consulting