Front Desk Coordinator - Cor Wellness Center

About Bedrock

Bedrock is an award-winning real estate developer focused on comprehensive city building initiatives in Detroit and Cleveland. Its work includes creating iconic cityscapes, rehabilitating historic properties, and making space for the communityall with the philosophy to operate for more than profit.

Since 2011, Bedrock has invested and committed more than $7.5 billion to develop and restore more than 140 properties, totaling over 21 million square feet of office, retail, residential, hospitality, industrial, data centers and parking. In 2024, Bedrock was named one of the worlds Most Innovative Companies by Fast Company.

For additional information about Bedrock, please visit bedrockdetroit.com.

Position Summary

The Front Desk Coordinator is responsible for creating a professional, welcoming, and service-first experience for members, residents, guests, and team members. This role combines front desk reception in a wellness center environment with administrative support, serving as a key point of contact for the gym.

The Front Desk Coordinator greets and assists visitors, answers and directs calls, supports member and guest requests, coordinates access and check-in, and provides administrative support. This role ensures a professional and organized front desk environment while following established procedures and escalating more complex requests as appropriate.

This opportunity will be working at COR Wellness Center, located in One Campus Martius building in Downtown Detroit, which is a state-of-the-art fitness and wellness facility that is open to all Bedrock Residents & Tenants along with the Rock Family of Companies.

Essential Functions

• Greets members, residents, guests, and team members in a professional and welcoming manner, creating a positive first impression.
• Provides wayfinding assistance and directs visitors to the appropriate person, class, or destination.
• Answers and routes incoming calls, responds to general inquiries, and relays messages in a timely and professional manner.
• Supports the visitor check-in process using established procedures and coordinates with security as needed.
• Assists with visitor identification, access coordination, and badge or pass issuance in alignment with building protocols.
• Resolves routine service questions or concerns and escalates more complex issues as needed.
• Assists with daily gym activities, including administrative tasks, documentation, and team support.
• Processes membership changes, cancellations, and updates member profiles in the system using established procedures.
• Processes membership and other payments accurately using established procedures (e.g., payroll deduction, invoice, credit card).
• Collaborates with internal teams to support business requirements, follow established procedures, and provide feedback on workflow improvements.
• Maintains reports and documentation as assigned to support day-to-day operations.
• Supports vendor communication and coordination tasks as directed.
• Monitors reception and access-related activity and reports unusual or concerning situations promptly.
• Maintains confidentiality and professionalism when handling member, visitor, and company information.
• All other duties as assigned

Position Qualifications

• Applies sound judgment to routine situations, follows established procedures, and resolves basic issues while escalating more complex situations to leadership or appropriate partners.
• Knowledge of customer service, front desk operations, wellness or fitness environments, and basic administrative processes.
• Strong interpersonal, communication, and organizational skills with the ability to manage multiple tasks and provide high-quality service.
• Ability to provide a professional and welcoming experience, manage multiple requests, maintain attention to detail, and work both independently and collaboratively.

Position Requirements

• High school diploma, GED, or equivalent required.
• 1 3+ years of customer service, hospitality, receptionist, administrative, fitness, wellness, or related experience preferred.
• Experience in a customer-facing or service-oriented environment preferred.
• Strong verbal and written communication skills with a professional and approachable demeanor.
• Ability to manage multiple priorities while maintaining organization and attention to detail.
• Basic proficiency with Microsoft Office, email, and general computer systems; experience with Mindbody or similar systems preferred.
• Ability to work a flexible schedule, including evenings, weekends, or adjusted shifts based on business needs.

Key Competencies

Communication: Effectively communicates information clearly and professionally, adapts messaging to the audience, and builds positive working relationships with residents, guests, and team members.

Planning & Organization: Manages time and priorities effectively, adapts to changing needs, and executes tasks with attention to detail and accuracy.

Problem Solving: Identifies and addresses routine issues using sound judgment, collaborates with others as needed, and escalates more complex situations appropriately.

Culture & Ethics: Demonstrates integrity, professionalism, and respect in all interactions, contributing to a positive and inclusive environment aligned with organizational values.

Technical Skills: Demonstrates the skills and knowledge needed to perform role responsibilities effectively and collaborates with others to support team and organizational goals.

Leadership + Accountability: Demonstrates accountability by setting and meeting expectations, taking ownership of responsibilities, building positive relationships, modeling organizational values, and adapting effectively to change.

Work Environment

• Bedrock is an in-person, five-day-a-week workplace. All team members are expected to work on site Monday through Friday during standard business hours, unless otherwise specified by their role or designated shift.
• Some roles may have flexibility to work remotely on Fridays, based on the nature of the work and business needs. This flexibility is granted at the discretion of the Company and may be adjusted at any time.
• Prolonged periods of sitting and computer use; occasional movement between buildings; ability to lift up to 15 lbs. occasionally.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities and may be modified periodically.

Bedrock is an equal-opportunity employer. The compensation for this position is $20.00 to $22.00 an hour. The position is also eligible for an annual bonus and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. The information regarding compensation and other benefits included in this paragraph is the company's current, good faith estimate at the time of posting. Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion, deems appropriate. The Company may determine during its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position.