Front Desk Representative

Medical Front Office Coordinator

We are seeking a customer-focused Medical Front Office Coordinator to serve as the first point of contact for patients while providing exceptional front office support in a busy healthcare practice. This role is responsible for patient check-in and check-out, appointment scheduling, insurance verification, medical record management, and delivering outstanding customer service to ensure a positive patient experience.

The ideal candidate is organized, detail-oriented, and thrives in a fast-paced medical office environment.

Key Responsibilities

Patient Check-In

• Greet patients and visitors in a professional and welcoming manner.
• Register and check in patients for scheduled appointments.
• Verify and update patient demographics, insurance information, and authorizations.
• Verify medical insurance eligibility and benefits.
• Contact insurance companies and primary care physicians to obtain referrals and prior authorizations.
• Coordinate with patients regarding insurance coverage and benefit information.
• Collect co-payments, balances, and self-pay payments at the time of service.
• Obtain and enter new provider information into the electronic medical record (EMR).
• Accurately enter and maintain patient information within the EMR system.
• Scan and upload patient documentation into electronic medical records.
• Complete end-of-day front desk closing procedures.
• Assist with training new front office staff.
• Answer incoming phone calls, respond to patient inquiries, and route calls appropriately.

Patient Check-Out

• Check patients out following appointments.
• Schedule follow-up appointments according to office protocols.
• Maintain provider schedules and appointment calendars.
• Post patient charges and maintain accurate payment records.
• Fax clinical notes to referring physicians and primary care providers.
• Collect outstanding patient balances and co-payments.
• Scan supporting documentation into patient charts.

Administrative Support

• Serve as the primary point of contact for patients and visitors.
• Answer telephones and provide exceptional customer service.
• Optimize provider schedules through efficient appointment management.
• Communicate scheduling updates and changes to providers and office leadership.
• Verify insurance information and obtain required referrals and authorizations.
• Maintain office inventory and order supplies as needed.
• Ensure patient records remain accurate and up to date.

Qualifications

Required

• High school diploma or equivalent.
• 1–2 years of customer service experience, preferably in a healthcare or medical office setting.
• Experience working in a fast-paced environment while managing multiple priorities.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Strong interpersonal and patient service skills.
• Ability to professionally resolve patient concerns and complaints.
• Experience using Electronic Medical Records (EMR/EHR) systems.
• Proficiency with Microsoft Outlook and other basic Microsoft Office applications.

Preferred

• Previous medical front office or patient registration experience.
• Experience with insurance verification, referrals, and prior authorizations.
• Experience collecting patient payments and processing co-pays.
• Bilingual English/Spanish (if required).

Key Skills

• Patient Registration
• Patient Check-In / Check-Out
• Appointment Scheduling
• Insurance Verification
• Prior Authorizations
• Referral Coordination
• Electronic Medical Records (EMR/EHR)
• Medical Office Administration
• Medical Reception
• Customer Service
• Medical Billing Support
• Payment Collection
• Microsoft Outlook
• Telephone Etiquette
• Medical Records Management
• Front Desk Operations
• Multitasking
• Communication
• Attention to Detail

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.