Store Operations Manager / Veteran-Owned Health & Wellness / Longmont

Job Description

Job Description

Benefits:

• Bonus based on performance
• Employee discounts
• Free uniforms
• Training & development

Dream Smoothie LLC, the locally owned Smoothie King franchise in Longmont, is seeking a hands-on Store Operations Manager to lead a small team, build stronger people, and create a store culture where purpose, ownership, service, and follow-through are the standard.

This is not a sit-in-the-office role, and it is not a position for someone looking for a title without responsibility. Our Store Operations Manager works alongside the team, leads shifts, develops people, keeps the store organized, and helps create the kind of environment where employees understand what needs to be done and take pride in doing it well.

Smoothie King is a health and wellness brand, but this role is bigger than making smoothies. You will help shape the guest experience, team culture, daily operations, training, scheduling, ordering, inventory awareness, and accountability systems that keep a small business strong.

We are looking for someone who can influence people in the right way. Someone who can create direction without hovering, motivate without empty speeches, coach without tearing people down, and hold standards without letting the store become tense or negative.

A strong fit for this role understands that leadership is not simply telling people what to do. It is helping people understand why their work matters, setting the pace through example, recognizing effort, correcting poor habits early, and making sure the team stays focused whether the store is busy or slow.

What You Will Do

• Lead daily shifts with calm energy, urgency, and professionalism
• Create a team culture built around purpose, service, accountability, and respect
• Coach Team Members and Team Captains on guest interaction, product knowledge, upselling, cleanliness, teamwork, and shift execution
• Help employees understand both what needs to be done and why it matters
• Support scheduling, shift coverage, call-offs, and communication with the team
• Help manage ordering, inventory, prep levels, supply needs, waste, and store organization
• Train new hires and maintain clear training expectations
• Make sure cleaning, stocking, prep, and side work are completed consistently
• Handle guest concerns professionally and turn service issues into positive recoveries when possible
• Help strengthen sales through better guest engagement, product recommendations, and team coaching
• Address poor habits early and document coaching or recurring issues when needed
• Communicate store needs, staffing concerns, supply issues, and improvement opportunities to ownership
• Jump into any position needed during busy periods

What Success Looks Like

• Employees stay productive during slow periods without needing constant reminders
• Guests are greeted, helped, and treated like they matter
• The store stays clean, stocked, organized, and ready for business
• New hires are trained with structure, purpose, and clear expectations
• Strong employees are recognized and developed
• Poor habits are corrected before they become part of the culture
• Ownership can step away knowing the store will still operate with focus and standards

What We Are Looking For

• Experience leading people in retail, food service, hospitality, fitness, sales, military, school, sports, or another team-based environment
• Strong ability to motivate and influence people through clarity, consistency, respect, and example
• Comfortable coaching employees, giving direction, and having accountability conversations
• Organized, dependable, and able to manage multiple priorities
• Strong customer-service instincts and confidence engaging with guests
• Willing to work on the floor, clean, stock, prep, train, and solve problems alongside the team
• Comfortable learning scheduling, ordering, inventory, and store systems
• Reliable transportation and flexible availability, including mornings, evenings, weekends, and some holidays

This Role Is Not a Fit For Someone Who

• Wants a manager title without being willing to lead from the floor
• Avoids difficult conversations or lets poor habits slide
• Thinks slow time is personal downtime
• Needs ownership present before standards are enforced
• Believes leadership is simply telling people what to do

Compensation and Benefits

• $18.00–$20.00 per hour, based on experience and demonstrated leadership ability
• Full-time schedule target of approximately 35–40 hours per week
• Paid sick leave as required by Colorado law
• Employee discount
• Performance-based advancement opportunity

To apply, please submit a resume and complete the application questions thoughtfully. We are looking for someone who wants to help build a stronger team, a better store culture, and a business people can be proud to be part of.