Bilingual Customer Service Representative- Farmers insurance

Job Description

Job Description

Join a team that cares about our customers and you!

Montez Farmers Insurance Agency in HALTOM CITY, Texas, is looking for an experienced and committed individual to join our team as a Full-Time Account Manager .

In this role, you will manage accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base. If you have excellent customer service skills and are committed to providing customers with the best experience, this is the role for you.

With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role.

Apply now to join our team and begin a role with excellent career growth and earning potential.

Hourly Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Life Insurance

Mon-Fri Schedule

Career Growth Opportunities

Celebration Lunches

Monthly Bonuses

Quarterly Bonuses

Elite Agency Training available

Hands on Training

• Develop insurance quotes, make sales presentations, and close sales.
• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Handle all incoming claim calls from customers and follow-up.
• Take premium payments from customers.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first ring.
• Maintain knowledge of new products and services.
• Generating insurance quotes.
• Provide exceptional customer service and support.
• Handle customer renewals.

• P&C Licensed in Texas PREFERRED
• Possess an upbeat, positive and enthusiastic attitude.
• Create relationships from a cold start.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Prior Sales Experience.
• Problem-Solving Capabilities.
• Ability to communicate in Spanish is beneficial
• Ability to take initiative, be proactive, and think outside the box.