Product Quality Customer Survey Specialist

Position Overview Stellantis is seeking a highly analytical and customer-focused Position Overview Stellantis is seeking a highly analytical and customer-focused Product Quality Customer Survey Specialist to drive the collection, analysis, and strategic use of customer satisfaction data across global vehicle programs. This role plays a critical part in translating the voice of the customer into actionable insights, enabling product quality improvements, supporting target setting, and influencing engineering, manufacturing, and business decisions across the organization. Key Responsibilities Customer Survey Management & Analysis Lead the strategy and execution of global product quality surveys for customers and suppliers. Analyze customer satisfaction survey data to identify key concerns, strengths, and competitive positioning. Develop and present dashboards, reports, and visual insights to senior leadership and key stakeholders. Ensure data accuracy, reliability, and compliance (including GDPR requirements). Insight Generation & Improvement Action Tracking Provide clear and actionable insights from survey results to support quality improvement initiatives. Ensure critical issues are supported with robust action plans and monitored to closure. Collaborate with engineering, project teams, and manufacturing to align on improvement forecasts and validate assumptions. Drive prioritization of quality actions based on customer feedback and benchmarking insights. Quality Target Definition & Governance Define customer satisfaction and quality targets for new vehicle programs, platforms, and modules. Contribute to the annual global quality target setting process across brands and regions. Support validation of targets with regional quality leaders and manage escalation processes when required. Ensure transparency and clarity in target-setting methodologies. Stakeholder Engagement & Cross-Functional Support Act as a key interface between Quality, Engineering, Marketing Intelligence, Purchasing, and IT teams. Train internal stakeholders on survey tools, data interpretation, and customer-focused decision-making. Lead workshops, reviews, and milestone meetings to integrate customer feedback into business processes. Systems & Process Improvement Contribute to the development and enhancement of survey tools, reporting systems, and dashboards. Lead or support IT-related initiatives to improve accessibility and usability of survey data. Drive continuous improvement of survey methodologies and operational standards. Basic Qualifications Bachelor’s degree in Engineering, Data Analytics, Business, or related field Minimum 5 years of experience in Automotive Product Development, Market Intelligence, Quality, or Data Analytics Strong analytical skills with proficiency in data interpretation and reporting tools (e.g., Excel, Power BI) Experience working with customer satisfaction surveys or similar data-driven insights processes Fluent English (written and spoken) Preferred Qualifications Master’s degree in Engineering, Data Science, or a related discipline Experience in automotive quality, customer experience (CX), or benchmarking analysis Familiarity with survey design, statistical analysis, and correlation modeling Experience working in a global, cross-functional environment Knowledge of GDPR and data governance principles Strong presentation skills with the ability to influence senior stakeholders Experience leading digital/IT tool improvements or analytics platform development Our Benefits — Designed With You In Mind Comprehensive Health & Well-being Coverage From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage — ensuring you and your family stay healthy and protected. Also, our Employee Assistance Program (EAP) offers confidential support for personal and professional challenges, always ready when you need it. Family Building Benefit We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy. Generous Paid Time Off We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most. Competitive Retirement Savings Plans We Help You Plan For The Future With An employer match on contributions to your 401k, Roth, and Catch-Up plans An employer contribution, even if you don’t contribute Income Protection & Insurance Options Benefit from both employer-provided and voluntary plan offerings, including life insurance, group accident, critical illness, etc. - supporting the needs of you and your family and ensuring peace of mind. Company Vehicle Lease Program Eligible employees and their immediate families can participate in the company vehicle lease program, providing access to Stellantis vehicles with insurance, maintenance, and unlimited miles included. Plus, take advantage of exclusive discounts on Stellantis products. Support for Your Growth and Giving Back We believe in investing in your future and your passions: Tuition reimbursement Student loan refinancing programs 18 paid volunteer hours each year to make a difference in your community And so much more! When you join us, you’re not just building a career — you’re joining a company that supports you, inside and outside of work. At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future. EOE / Disability / Veteran #J-18808-Ljbffr Peugeot Sport (Stellantis Motorsport)