Event & Volunteer Operations Coordinator

Event & Volunteer Operations Coordinator Columbus, OH · Full-time The position We’re looking for an Event & Volunteer Operations Coordinator to be responsible for the year-round engagement and coordination of Pelotonia’s Volunteers, who are crucial to our success and the smooth operation of all events. This person will also be responsible for assisting with the planning and execution of all operational aspects of Pelotonia’s annual Ride Weekend & Gravel Day, as well as collaborating with team members and partners to plan and execute additional events throughout the year. You will report to the Event Operations Director and be an integral part of the team in our relentless pursuit to raise funds for innovative cancer research. Key responsibilities include the following, with other duties as assigned: Volunteer Management (60%) Execute and continually improve the communication & engagement plan to involve Volunteers on a year-round basis through consistent messaging. Serve as the staff point of contact to provide excellent customer service in response to all Volunteer-related questions and inquiries. Utilize Salesforce (CRM) to upload, edit, and monitor all Volunteer shifts across Ride Weekend and Gravel Day. Set up group Volunteer blocks for Corporate and Community Pelotons and continuously engage with appropriate Peloton leaders to monitor Volunteer registrations to these blocks, provide reporting tools, etc. Assist in the recruitment, training, and management of 50+ Lead Volunteers who serve as primary members of the event operations team for Ride Weekend. Establish and execute stewardship and recognition opportunities for all Volunteers. Strategically recruit specialized Volunteers, including medical, mechanical, and SAG (support and gear) personnel. Update instructional and reference materials, such as the Volunteer and Lead Volunteer Handbooks, Volunteer site guidelines, and Ride Weekend pocket guides, on an annual basis. Manage and steward relationships with all partner bike shops, including securing Rider discounts and mechanical Volunteer support. Lead the planning and execution of all Volunteer training and orientation sessions. Ride Weekend & Gravel Day Event Operations (30%) Manage the communication plan to share Ride Weekend & Gravel Day impact with all businesses, neighborhoods, and village/township/county leadership throughout our routes. Plan and execute spirit stations, including entertainment and volunteer cheer groups, throughout routes for Ride Weekend and Gravel Day. Assist with warehouse and inventory management. Manage relationships with key in-kind vendors for Ride Weekend and Gravel Day supply donations. Auxiliary Event Operations (10%) Serve as event operations lead for key events throughout the year, as assigned. Assist the Director – Event Operations on planning and execution for additional auxiliary events throughout the year, notably serving as secondary event operations contact for Pelotonia’s High Roller Evening of Appreciation and Survivor Celebration. What we’re looking for We’re looking for a positive, driven, and highly organized person who is interested in contributing to creating a world-class experience and inspiring others to be a part of the Pelotonia community. You are a team player, and you pride yourself on delivering top-notch results. Nothing slips through the cracks with you. You have an excellent track record of achievement, and you can interact with ease among all types of people. You are motivated by task-based work in support of our mission and care deeply about the success of the team. You thrive in a role where every day looks different, and you’re able to shift gears quickly and seek help or clarification when needed to ensure the successful outcome of all priorities. Desired qualifications and qualities include: Excellent writing, proofreading, and verbal communication skills Self-motivated, detail-oriented, well-organized, and results-driven professional Comfortable in a fast‑paced environment with the ability to prioritize and manage time effectively Strong analytical and problem‑solving skills Willingness to challenge yourself in presenting and speaking to groups Knowledge of all Microsoft Office applications What we expect Embrace and embody the mission, vision, and values of Pelotonia Demonstrate a willingness to perform additional duties as requested and assigned Exude dependable judgment and impeccable integrity while interfacing with our community Comfortable working in an office environment What you can expect Pay range: $50,000 plus an annual bonus based on shared team metrics Stipend for monthly phone usage and professional development opportunities Flexible paid time off, up to 10 paid holidays, and an annual winter break Comprehensive healthcare benefits (medical, vision, and dental) for employees, spouses/domestic partners, and dependent children Paid parental leave 401k Match About Pelotonia Founded in 2008, Pelotonia was established with the objective of funding innovative cancer research. As a centerpiece of its year‑round fundraising efforts, Pelotonia hosts a three‑day experience that includes a weekend of cycling, entertainment, and volunteerism. Since its founding, Pelotonia has raised over $350 million for cancer research. Thanks to its generous funding partners Pelotonia directs 100% of every participant‑raised dollar to innovative cancer research at OSUCCC‑James and The Pelotonia Institute for Immuno‑Oncology. For more information, please visit pelotonia.org. Equal Opportunity Employer: It is the policy of Pelotonia to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, marital status, status as a parent, political affiliation, religion, gender, gender identity, sexual orientation, veteran status, genetic information, and all other factors protected by law. Tobacco-Free Hiring Practice: To demonstrate our commitment to health and wellness, Pelotonia will not hire any candidate who uses tobacco or any nicotine product including, but not limited to, cigarettes, vapes, cigars, pipes, smokeless tobacco, chewing tobacco, snuff or snus, nicotine gum, the nicotine patch or any other kind of nicotine replacement product. #J-18808-Ljbffr Uniting Holding