Director, Email Growth & App Acquisition

Director, Email Growth & App Acquisition

This role requires you to commute to our Cambridge, MA; Norwalk, CT; or Miami, FL offices 3 times per week.

In this role, you will:

• Define and lead KAYAK's lifecycle marketing strategy across email, push notifications, in-app messaging, and other owned channels — ensuring communications are timely, relevant, and personalized.

• Own the app acquisition strategy, identifying and scaling channels that drive high-quality installs and long-term user engagement.

• Analyze campaign performance data to identify trends, optimize programs, and share clear recommendations with cross-functional partners including product, engineering, and brand teams.

• Build, test, and refine segmentation and personalization frameworks that improve user retention and re-engagement across the traveler journey.

• Manage and develop a team, providing coaching, feedback, and growth opportunities that help each person do their best work.

• Collaborate with creative, brand strategy, and performance marketing teams to ensure lifecycle and acquisition efforts align with broader marketing goals and KAYAK's brand voice.

• Partner with product and engineering teams to improve marketing technology capabilities and implement new tools or integrations as needed.

• Track and report on key metrics — including retention, conversion, lifetime value, and cost per acquisition — translating results into actionable insights for leadership.

• Stay current on industry trends in lifecycle marketing, mobile growth, and consumer engagement, bringing fresh ideas and proven approaches to the team.

Please apply if you have:

• 8+ years of experience in growth marketing, CRM, lifecycle marketing, or mobile app marketing.

• Proven track record managing high-performing engagement and acquisition programs at scale.

• Deep expertise in CRM channels including email and push notifications.

• Strong understanding of mobile app ecosystems, app growth strategy, and performance marketing.

• Experience owning paid acquisition and re-engagement campaigns across major digital platforms.

• A data-informed approach to decision-making — comfortable analyzing campaign metrics, running experiments, and using insights to guide strategy.

• Familiarity with lifecycle marketing platforms (e.g., Braze, Iterable, Leanplum, Airship) and mobile measurement tools (e.g., Adjust, AppsFlyer, Branch).

• Proven experience building and leading CRM, lifecycle, or growth marketing teams.

• Strong communication skills, with the ability to present strategies and results clearly to both technical and non-technical audiences.

• Bachelor's degree or equivalent professional experience.

To stand out, you also have:

• Experience in travel, e-commerce, or consumer technology.

• Familiarity with A/B testing and experimentation frameworks for lifecycle or acquisition programs.

• Experience working with globally distributed teams or across multiple markets.

• Knowledge of privacy regulations and their impact on lifecycle marketing and mobile attribution.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year

• Focus on mental health and well-being:

  • Company-paid therapy sessions through SpringHealth

  • Company-paid subscription to HeadSpace

  • Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)

• No meeting Fridays

• Paid parental leave

• Generous paid vacation + time off for your birthday

• Paid volunteer time

• Focus on your career growth:

  • Development Dollars

  • Leadership development

  • Access to thousands of on-demand e-learnings

• Travel Discounts

• Employee Resource Groups

• Competitive retirement and health plans

• Free lunch 2 days per week

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this Florida-based role is $155,000-165,000 , not inclusive of annual bonus and recurring RSU grants.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits.

Inclusion

At KAYAK, we want everyone to have the space to grow, share ideas and do great work. That’s why we’re focused on hiring the best talent from all walks of life and experiences, supporting them well and making sure no one feels like they have to fit a mold to belong here.

Need any adjustments for the interview, application or on the job? No problem - just give us a heads-up. We’ve got you.