Case Manager II

Job Description:

The Employment & Training Administration is currently seeking two full-time Case Manager II professionals to join their team - one for the Middletown location and one for Newburgh.

The Case Manager ll is a hybrid position in the Welfare to Work Employment Unit to include case management and job development.

The Case Manager will plan, coordinate and supervise the activities of individuals enrolled in Welfare to Work programs. Referrals of employable participants are made by the Department of Social Services to meet mandated work requirements.

The essential nature of the position is to assign program participants to employment activities to meet federal participation work requirements. Maintenance of participant records, data entry and case note activities will be entered into and managed in a state database/computer system. Organization and computer experience is required.

Duties also include a supportive role with the Job Readiness Training Program (JRT) team, including job search instruction/workshops and job development, and related activities to meet the goal of job placement.

The position calls for work with clients with multiple barriers to employment including homelessness, justice involved, domestic violence and economically disadvantaged individuals and families. The candidate must be kind, patient, and have strong counseling skills to assess and overcome client barriers to improve responsiveness and compliance with ETA program demands.

The Case Manager must be able to travel between the Career Centers and other sites as needed.

Key responsibilities include :

• Provides assistance to participants through referral to job readiness training programs, support services, and other appropriate work activities leading to employment.
• Approves, monitors, oversees and evaluates the efforts of assigned participants in programs to achieve work participation requirements provided through Orange County Career Centers/Employment & Training Administration.
• Participates in case conferences, informational meetings with various partner agencies and/or service providers regarding client participation programs, job readiness activities and self-sufficiency plans leading to independence.
• Counsel individual participants to motivate, reinforce and develop a solid work ethic and achieve realistic goals. Will formulate career plans and evaluate barriers to employment as assigned.
• Maintains participant program records, enters and updates data into Welfare to Work Case Management System (WTWCMS), including the formulation of an assessment, employment plan and other relevant data.
• Completes reports, compiles statistics, prepares caseload for monthly local and state case reviews.
• May provide orientation, job readiness, training workshops, and travel on the van with job seekers to employer visits for applications and interviews.
• Provide mentoring to clients in their job seeking and post-employment related needs. May include employer and work site visits.
• Provide retention services to both customer and employer.
• May make training related program or work-site field visits to evaluate participant progress.

Requirements:

Education & Experience Required: Bachelor's Degree in a related field; OR Associate's Degree and one (1) year experience working in job training, placement or human service programs; OR three years equivalent work experience. Must be able to travel between the Career Centers and other sites as needed. Strong organizational and computer skills are required.

Preferred Knowledge, Skills, Activities and Worker Characteristics:

• Bachelor's Degree.
• Good knowledge of welfare and workforce development programs, policies and procedures.
• Good knowledge of the cultural, environmental and personal factors influencing the lives of persons who are economically disadvantaged, low income, unemployed or otherwise facing barriers to employment.
• Ability to communicate effectively both verbally and in writing.
• Ability to effectively establish and maintain working relationships with supervising personnel, co-workers, all college/career center employees and the public.
• Ability to manage multiple projects.
• Bilingual skills.

Additional Information:

Deadline for Applying : September 4, 2026.

Position begins: As soon as possible

Salary: $50,880 per annum. This position is contingent upon the continued availability of grant funds.

Orange County Community College does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identification, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, veteran status, domestic violence victim status, criminal conviction or any other category protected by law. The College adheres to all federal and state civil rights laws prohibiting discrimination in public institutions of higher education. Inquiries regarding this non-discrimination policy may be directed to: Iris Martinez-Davis, Civil Rights Compliance Officer, 115 South Street, Middletown NY 10940, View phone number on click.appcast.io, View email address on click.appcast.io.



Application Instructions:

Create a SUNY Orange Employment Account by clicking on the APPLY NOW button. Upload the following documents, which are required for consideration:

• Cover Letter
• Resume
• References: Include three (3) professional references (including names, phone numbers and e-mail addresses). References will not be contacted without prior permission of the candidate.
• Orange County Community College values a diverse and inclusive community. Please include in your cover letter an answer to the following questions:
  1. How has diversity and inclusion played a part in your career?
  2. How would you bring that insight into your position at the college?

Official transcripts will be required upon employment. Foreign transcripts which are not accompanied by an evaluation from an approved agency may not be reviewed. Applicants may contact NACES (National Association of Credential Evaluating Service) at to obtain a list of members providing this service. Any expenses incurred for this service must be borne by the applicant. Foreign transcript translations by applicant or educational institution are not acceptable.

All applicants must have the legal right to accept employment in the United States. SUNY Orange does not support visa applications.

Employment at the College may be subject to the favorable result of a background investigation.

Returning Applicants - Login to your SUNY Orange Employment Account to check your completed application.