Content Curator

Responsibilities

• • Curate and publish content to engage community members, including articles, blog posts, FAQs, product updates, knowledge articles and other relevant materials.
  • Create and manage content workflows within AEM or Drupal, ensuring timely publication, consistency, and alignment with community and business needs.
  • Maintain content governance and ensure brand consistency, tone, and style across all published materials
  • Collaborate with the information architect, subject matter experts, and stakeholders to ensure content relevancy, consistency, and quality across content areas and taxonomy.
  • Monitor content performance within the community, using insights from analytics tools to improve and optimize the content strategy.
  • Manage content calendars for the community, ensuring a steady flow of fresh, relevant content for members.
  • Assist in content strategy discussions by identifying trends and gaps in the content that can improve community engagement and customer satisfaction.
• Lead and mentor other Content Curators

• Bachelor's degree in Communications, Marketing, Journalism, English, Information Science, or a related field.
• 5+ years of experience in content curation, community management, or digital marketing, preferably in a SaaS, technology, or online community environment
• Adaptable to work in a fast-paced, agile environment and juggle multiple priorities
• Editorial-minded to select and package the best content from across multiple sources and ensure clarity, consistency, and quality across all content.
• XML/HTML/CSS skills to structure content for web publishing
• Customer focused with a genuine interest in helping drive positive results and improvements for the customer community
• Excellent organizational skillsto handle multiple content pieces, projects, and tasks while maintaining deadlines.
• Excellent collaboration and communication skills; able to work with cross-functional teams on initiatives and build strong working relationships
• Advanced with content lifecycle management, including versioning, editing, approval workflows, archival and deployment processes for online publication.

• Familiarity with content management systems (like AEM, Drupal, WordPress, or others) for content creation, management, and publishing
• Understanding of collaboration tools like Jira, Confluence, or similar tools
• Familiarity with Agile development processes for content initiatives alongside product teams
• Experience in localization and translation for global audiences.
• Proficiency in SEO principles and using analytics tools to measure content performance
• Project management skills to oversee multiple content projects and meet deadlines.
• Experience implementing or working with enterprise software preferred.
• Experience with HCM or Financials, ideally in the enterprise software space