Reservationist

The Reservationist serves as a vital ambassador of the restaurant, managing guest communications and reservations while creating exceptional first impressions. This role is responsible for coordinating reservations, maintaining guest profiles, managing inquiries, and ensuring a seamless experience before guests arrive. The ideal candidate is highly organized, detail-oriented, and passionate about delivering outstanding hospitality through thoughtful and personalized guest interactions.

Reports To: General Manager

• Deliver elevated and attentive service throughout all stages of the guest experience
• Anticipate guest needs and respond promptly and professionally
• Manage reservations, waitlists, and guest inquiries through reservation platforms, phone calls, email, and other communication channels.
• Provide warm, professional, and knowledgeable service in all guest interactions.
• Accurately maintain guest profiles, preferences, special occasions, dietary restrictions, and VIP notes.
• Confirm reservations and proactively communicate important details, policies, and special arrangements with guests.
• Coordinate with the Maitre d', Hosts, and Management Team to optimize seating flow and dining room capacity.
• Assist in managing reservation demand, table availability, and strategic booking practices.

• Ensure all guest-facing areas meet the highest standards of cleanliness, organization, and compliance with health regulations
• Approach guest interactions with warmth, confidence, and approachability
• Monitor reservation trends and communicate potential opportunities or challenges to management.
• Respond promptly and professionally to guest questions, feedback, and special requests.
• Support guest recovery efforts by addressing concerns with empathy and professionalism.
• Maintain thorough knowledge of restaurant offerings, menus, operating hours, events, and promotions.
• Ensure all reservation systems and guest databases remain accurate and up to date.
• Assist with host stand operations and guest reception as needed during service periods.

Qualifications:

• Previous experience in hospitality, guest relations, reservations, or customer service
• Experience with reservation platforms such as SevenRooms, OpenTable, Resy, or similar systems preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and exceptional attention to detail.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Professional demeanor with strong interpersonal skills.
• Proficiency with basic computer systems and guest management software.
• Ability to stand and walk for extended periods (8+ hours), and to crouch, bend, and lift or move
• 25+ lbs, with or without reasonable accommodation
• Flexible schedule, including evenings, weekends, and holidays
• Proficient in English

$22 per hour

This job description is not intended to be an exhaustive list of all responsibilities. Duties and responsibilities may change or be assigned as needed.