Associate Account Manager Remote, US

Keeper is hiring a driven Associate Account Manager to join a high‑producing team within our B2B sales division. This is a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates who live near our global headquarters in Chicago. Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations worldwide. Published in 23 languages and sold in over 150 countries, Keeper is one of the fastest‑growing cybersecurity companies. Join us to gain valuable skills while expanding and developing client relationships in this pivotal role. About the Role As an Associate Account Manager, you will work with an established client base and be responsible for growing revenue through these accounts using our industry‑leading solutions. Thrive in a supportive but independent workplace with the opportunity to grow as our organization grows. Carry a revenue quota to meet or exceed sales targets within assigned accounts. Provide strong interactions with customers at the Senior Management level and support the formation of relationships with C‑level contacts. Work with clients to negotiate contract renewals, cross‑sells and upsells. Work with clients to establish business and technical goals and potential via technical and Quarterly Business Reviews. Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team, and close deals. Advise customers on best practices for securing and protecting their business against password‑related breaches. Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle. Consistently demonstrate knowledge of account management best practices, stay up to date on industry trends, and operate as an account manager and cyber‑security advisor to your customers. Understand and navigate account procurement practices to negotiate licensing contracts. Resolve customer issues, alone and through collaboration with other Keeper teams; approach all situations with curiosity and creativity. Resolving customer issues may involve troubleshooting and deep technical knowledge of our solutions and the password‑management space. Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure clients are up to speed on their vulnerability areas and new product features. Become a Keeper Security product expert for your customers; occasionally assist on sales or marketing calls/webinars as an account manager and Keeper expert. Drive customer advocacy in the form of references, referrals, and case studies. Perform data‑driven reviews and analysis on the customer portfolio to prioritize opportunity and risk; reliably renew and expand customer contracts, meeting and exceeding personal and team quotas. Participate in the evolution of Keeper Security’s account‑management programs and processes; insist on excellence in our own AM initiatives. Contribute toward the development of a strong team environment by upholding high work standards. Jump at opportunities to go the extra mile to ensure customers are supported and successful. Requirements 2+ years of experience within software or tech sales, with a focus on upselling and expansion. Strong technical knowledge related to software integrations (SSO, Directory, etc.), implementation, onboarding, and support. Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise. Experience selling to enterprise organizations, C‑level executives, IT and cyber‑security executives. Unrivaled sense of autonomy, ownership, and dedication to helping customers realize intended value. Energetic and self‑motivated; a team player who is also a proactive and creative problem solver. Aptitude for learning software; strong with business applications. Ability to manage multiple priorities while maintaining strict attention to detail. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations. Working knowledge of Salesforce.com. Experience in IAM industry is a plus. Benefits Medical, Dental & Vision (inclusive of domestic partnerships). Employer‑paid life insurance & employee/ spouse/ child supplemental life. Voluntary short/long‑term disability insurance. 401(k) (Roth/Traditional). A generous PTO plan that celebrates your commitment and seniority, including paid bereavement, jury duty, and more. Equality & Diversity Keeper Security, Inc. is an equal‑opportunity employer and participant in the U.S. Federal E‑Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr