Associate Renewal Account Manager

Role Overview We are seeking a proactive and results-driven Associate Renewal Account Manager to own and execute the renewal strategy for a portfolio of existing customers. This individual will act as the primary point of contact for all transactional activities, exercising judgement in managing customer negotiations, coordinating cross‑functional resources, and driving revenue retention outcomes. The ideal candidate is a self‑starter with basic commercial acumen, capable of navigating complex customer environments and influencing renewal decisions with manager oversight. Hybrid work environment: employees are expected to be in the office three days per week, remote for two days. Applicants must be located in or around Metro Austin, Texas or Metro Boston, Massachusetts. Impact This role directly impacts Rapid7’s recurring revenue and customer retention strategy. Key Responsibilities Renewal Management: Independently manage and execute the full renewal lifecycle for assigned accounts, ensuring timely and accurate contract completion. Negotiate terms and coordinate approvals, with managerial approval & guidance, for renewals and amendments, balancing customer needs and company objectives. Exercise discretion to resolve customer or partner issues that could impact renewal execution. Account Management: Serve as the primary commercial contact for assigned customers on renewal, upsell, and pricing related matters. Conduct renewal review calls and provide consultative guidance based on customer goals, budget cycles, and historical usage. Maintain and grow relationships with key decision‑makers and channel partners. Revenue Growth: Identify and qualify upsell and cross‑sell opportunities within existing accounts; partner with Sales and Customer Success to develop and execute account expansion strategies. Provide recommendations to improve renewal health and account profitability. Data Analysis & Reporting: Prepare and deliver accurate renewal forecasts, leveraging Salesforce, Clari, and internal reporting tools. Analyze renewal trends to develop data‑driven strategies for risk mitigation. Maintain detailed renewal documentation and account records. Process Improvement & Collaboration: Collaborate with leadership on renewal playbooks & best practices; participate in team initiatives to improve renewal workflows and customer retention processes. Qualifications 1–2+ years of experience in SaaS renewals or account management with measurable success against retention targets. Strong business judgement and ability to balance commercial objectives with customer satisfaction. Excellent written and verbal communication skills; ability to communicate with executives and procurement stakeholders. Proficiency with Salesforce and other CRM systems. Strong analytical mindset and forecasting ability. Demonstrated initiative, accountability, and independence in managing a portfolio of accounts. Cybersecurity or technology industry experience is a plus. Key Competencies Strategic thinker with a proactive, ownership‑oriented mindset. Customer‑first attitude with proven problem‑solving skills. Ability to manage multiple priorities and work independently in a fast‑paced environment. Collaborative team player who thrives in cross‑functional partnerships. Benefits & Salary Salary range for this role in the US: $59,500.00 – $80,500.00 USD annually. Salary varies by location. This range does not include variable/incentive compensation, equity or benefits. All benefits are available where applicable and eligible. EEO Statement Rapid7, Inc. is committed to fair and equitable compensation practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law. #J-18808-Ljbffr