Front End Lead Full Time

Job Summary Oversees the frontline in the absence of the Front End Manager. Coaches, teaches and develops all frontline team members to ensure excellent member service. The Front End Lead teaches, develops and motivates all team members for the successful execution of membership programs and initiatives as well as front line operations. The FEL is responsible for monitoring, driving and coaching for desired membership/member experience goals and results. Ensures that all membership products are offered and Member orders/requests are processed in a positive, timely, and efficient manner. The FEL delegates work, monitors staffing and compliance with operational standards. Provides excellent customer service to our Members. Key Responsibilities Supervises the front line (including cashiers, SCO, and membership desk) in the absence of the Front End Manager. Models and provides excellent Member service, while coaching, teaching and developing team members to do the same. Drives membership metrics through acquisition, retention, loyalty and experience programs. Drives member engagement, speed, and productivity on the front end. Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members on tasks, responsibilities and expectations. Utilizes Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and Member engagement. Performs front end responsibilities including closing through POS, handling Member escalated service issues, etc. Acts with sense of urgency to ensure Members are assisted in a timely and efficient manner. Acts as a backup for cashiers and Membership Sales Ambassadors when needed. Scans all club merchandise through a point‑of‑sale system to ensure accurate inventory counts and accurate purchase totals for Members. Loads shopping carts when necessary, manages self‑checkout lanes and scan and pan lanes. Assists Members with operations and technical difficulties, collects payments via cash, check, or other charge payments, issues receipts, refunds, credits, or change due to Members. Stays up‑to‑date on all merchandise promotions, advertisements, and product information, discounts purchases by scanning and redeeming coupons. Supervises the cleanliness of the front of club member servicing areas. Utilizes online task management system (MyWork) to manage workflow, track, and monitor daily club operations. Performs other duties as assigned, including working in other departments as needed and maintains all club policies and procedures. Regular, predictable, full attendance is an essential function of this job. Qualifications Prior leadership experience preferred. Prior Membership or sales knowledge and experience preferred. Prior cashier experience preferred. Basic math skills required. Benefits Weekly Pay: Get paid every week so that you can manage your money on your terms. Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household. Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave. Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle. 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older). Employee Stock Purchase Plan: Accumulate funds through after‑tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount. Pay Range $19.00 – $23.75 per hour, based on location, education, experience, and qualifications. Environmental Job Conditions Mostly spent moving about frequently on hard surfaces. Possible need to bend, handle, pull, reach, and/or stoop; frequent lifting up to 30 pounds and occasional lifting above 30 pounds with assistance. Work in comfortable indoor area; occasional exposure to cleaning agents and temperature extremes. Additional Information We recognize the growing role of AI tools, including ChatGPT, and value familiarity with them. That said, we want to hear from your authentic self. Your application should reflect your own skills, experiences, and insights rather than AI‑generated responses. About BJ’s Wholesale Club BJ’s Wholesale Club is a leading membership warehouse club driven by purpose, serving more than 8 million members across 21 states. #J-18808-Ljbffr