Customer Engagement Specialist (SoCal, CA)

About Paper Paper is reimagining how schools support students so that every learner can reach their full potential. Our vision is a world where every student receives timely, personalized, and relevant academic support. We offer a suite of scalable solutions including 24/7 tutoring, writing feedback, math practice, college and career support, and AI-powered instructional tools that provide personalized support to all students, including multilingual learners. Our GROW high-impact tutoring program accelerates learning through targeted small-group instruction, delivers measurable gains in student achievement, and eases teacher workloads. Trusted by 500+ school districts across 40+ states and backed by investors including IVP, Sapphire Ventures, Framework Capital, and Reach Capital, we’re pursuing a bold goal: to drive the best academic outcomes for as many students as possible. About The Role Our Paper Customer Engagement Specialists are essential in promoting what is possible when students have access to academic support and high-impact tutoring. As a contracted Customer Experience Team member, you will lead trainings and provide hands-on support to districts implementing Paper’s GROW high-impact tutoring program, helping maximize student participation and academic success. We are an enthusiastic, collaborative team that enjoys sharing ideas and best practices. We are looking for an energetic and forward-thinking individual that understands the K-12 industry in today’s ever-changing landscape. What You\'ll Do Lead the in-person implementation of Paper’s GROW high-impact tutoring programs, including coordinating onsite logistics, conducting training sessions, and ensuring students are effectively onboarded and supported. Facilitate in-person or virtual enablement training that educates teachers and administrators about Paper and GROW implementation at the classroom and site level. Grow and nurture relationships with administrators and teachers on the ground by providing quality support and resources. Help expand our grassroots approach to high-impact tutoring and district-wide engagement. Qualifications Must reside in Southern California, United States. Must live within a reasonable commuting distance of a major airport to support travel requirements. Demonstrated experience leading in-person program implementation, including logistics coordination and on-site execution. Proven ability to facilitate engaging, effective training sessions for educators or adult learners. Strong organizational skills with the ability to manage multiple priorities during live implementations. Excellent interpersonal and communication skills, with the ability to build rapport with district leaders, teachers, and students. 1-2 years of experience in a customer-facing role, preferably in education. Working knowledge of the K-12 education industry. Owns a laptop and phone used for work (developing slide decks, presenting to districts, cross-functional communication). Self-starter who loves a challenge and a strong team player who loves to collaborate. Preferred Qualifications Experience working in a K-12 school district. Experience leading professional development within a district. Location Southern California, United States. This role will support school districts in the region with occasional travel outside the region as necessary. Applicants must have their own transportation and a valid driver’s license as travel is required. Travel territory will be dependent on business needs. Travel Approximately 70% of the role requires travel to district sites to support in-person program implementation. Travel includes transportation via car and/or flights. Compensation & Benefits We offer a competitive salary, $35/hour for prep and facilitation time. This is an as-needed contract role; weekly hours may vary and are not fixed. Travel points and mileage reimbursement may be available for applicable travel. What is it like to work at Paper? You will be joining a remote-first company with a collaborative, mission-driven culture and opportunities to connect in person throughout the year. You will be part of an environment of growth and ownership, focused on delivering real customer impact and learning. We believe diverse teams build better products and we are committed to an inclusive environment for all employees. Paper does not discriminate on the basis of race, color, religion, gender, gender orientation, gender expression, sexual orientation, age, national origin, disability, marital status, or military status. #J-18808-Ljbffr Paper