Account Resolutions Agent

A Recession-Proof Career at the Best Place to Work!

Debt Collector positions available with a total pay range potential of $49,200 - $83,600 a year with bonus based on experience and portfolio.

CREDIT CONTROL HAS BEEN NAMED AS A BEST PLACE TO WORK FOR THE 6th YEAR IN A ROW!

Are you looking for a stable, rewarding career in an industry that thrives in all economic conditions? Debt collection is a recession-proof profession, offering job security, competitive compensation, and growth opportunities-and at Credit Control, we do it better than anyone.

We are proud to have been recognized for six consecutive years (2019-2025) as one of the Best Places to Work in Collections, thanks to our dedicated, high-performing team members. When you join Credit Control, you become part of a winning culture that values your hard work, attitude, and commitment.

What You Can Expect:

Stable & Secure Industry - Debt collection is an essential service, making this role recession-proof.

Competitive Pay & Lucrative Bonuses - Enjoy a strong hourly rate plus performance-based monthly bonuses averaging $500-$1,000, with top performers earning up to more!

Career Growth & Pay Increases - Annual pay raises and even twice-per-year increases for high-achievers!

Recognition & Incentives - Department kicker bonuses, exciting contests, and extra rewards for those who bring great energy and reliability to the team.

Award-Winning Work Environment - We were voted #1 amongst large companies in an independent employee survey, proving that our team members love working here.

Comprehensive Benefits - We support your success with great benefits, career development, and a team that values you.

Your Success is in Your Hands! The key to maximizing earnings? Show up with dedication, a positive attitude, and a commitment to hitting your goals. We empower our collectors to excel and build lasting careers with us.

Join us and secure your future with a career that never slows down. Apply today and be part of an award-winning team that leads the industry!

Benefits include:

• Medical/Dental/Vision
• Life Insurance
• Paid Time Off
• Paid Vacation Time
• Paid Holidays
• Paid Bereavement
• Paid Training
• 401k with company match
• Annual Retention Bonus
• Professional Development Grant Program
• Employee Assistance Program
• Ongoing Contests & Prizes
• Annual Company Events
• Company Referral Program
• ADP Lifemart Employee Discounts

Job Requirements - Candidates should have the following qualifications:

• Preferred: Debt collections, sales, or telemarketing experience.
• Preferred but not required: Knowledge of the FDCPA and other regulations governing debt collections.
• Excellent written and verbal communication abilities.
• Exceptional negotiation skills and customer service.
• Experience with Microsoft Excel and general computer skills.
• High School diploma or equivalent. Some College Preferred/ but not required.
• Must pass background check.

Job Type: Full-time

Base pay: -$ 16.00-$18.00 Hourly

Physical setting:

• Call center
• In-office position

Schedule:

• 8-hour shift
• Day shift/Mid Shift
• Monday to Friday
• Every other Saturday (half day Friday/ half day Saturday)

Supplemental pay types:

Bonus pays

• Earth City, MO 63045: Reliably commute to work (Required)
• Attendance is non-negotiable; upon acceptance of the position with CCL, it is required and understood that the applicant will be at work every day and on time. This is an in-office position.

Experience:

• Microsoft Excel: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Job Type: Full-time