Intake Coordinator

Job Description

Job Description

Salary: 28.80-35.20

Summary/Objective

A summary of the Intake Coordinator is conducting thorough intake interviews and prescreens to gather
vital information to assess and determine eligibility for VTCs programs. The objective of the Intake
Coordinator is to facilitate access to necessary services and support, contributing to the overall well-being
and stability of Veterans experiencing homelessness. The Intake Coordinator will have a full understanding
of the Veterans statuses and their homes, providing reports and debriefs to case managers and the
program director.

Essential Functions

Intake and Discharges
Explains general resident policies, rules, and fees during the intake process
Unit placements for clients and bed count management
HMIS Entry
Assigns new intake to case managers with Program Director collaboration
Assist clients with ordering DD-214s upon intake or when appropriate
Code bedroom and front door of Veteran residence
Manage the GPD and HCHV intakes/beds in collaboration with the Program Director
Collaborate with all GPD case managers regarding clients and supports for new intakes
Arrange intake meetings with case management
HMIS exits
Assist Case Managers and Marina PD with Safety Discharges
Administrative/Clerical
Reporting bed census to VA
Outreach
o Veterans Hall in Santa Cruz
o Utilizing By Name List
o Regularly contacting outside providers for potential referrals
Prescreen potential residents for eligibility and suitability for Grant Per Diem (GPD) or Healthcare
for Homeless Veterans program (HCHV)
Maintain knowledge of Veterans status when choosing placements
Manage resident database
Ordering and shopping for Veteran household supplies
Create and maintain a list of resources for Veterans who are not eligible for VTCs programs. Provide
resources and referrals to walk-ins at Martinez Hall
Maintain confidential files of past clients
Manage Air Table
CARS assessments
Create data reports
Maintain CHSP data quality standards

External
Community partnership engagement: CAT meetings with community providers to discuss homeless
cases, manage the Veterans By Name List in collaboration with Nations Finest and VA
Participate in community events on behalf of VTC
Interact with government and outside agencies
Collaborate with VA liaisons on all matters affecting GPD and HCHV
Main point of contact for Marina PD and other Law Enforcement Agencies in the area

Other
Provide weekend support to case management if necessary
De-escalation of clients at the VTC and on Hayes
Weekly unit checks, at minimum twice a week, to ensure community safety and compliance (i.e.,
removing any drugs, weapons, guests, etc.)
Maintain a case load of up to six clients, if necessary
Supervisory Responsibility
This position has no supervisory responsibilities.

Work Environment
While performing the duties of this position, the employee travels by automobile and is exposed to
changing weather conditions. The employee works in varied residential environments based on assigned
caseload. This position performs tasks that may involve exposure to blood, body fluids or tissues. All
appropriate and proper safeguards, procedures, and policies are expected to be followed at all times.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. While performing the duties of this job, the
employee is regularly required to talk or hear. The employee is regularly required to stand, walk, sit; use
hands to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee
frequently lifts and moves up to 30 pounds. Specific vision abilities required by this job include close vision
and the ability to adjust focus.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 4:00 p.m.
Occasional evening and weekend work may be required as job duties demand.

Travel
Travel is primarily local during the business day, although some out-of-area may be expected.
Required Education and Experience
Must have and maintain a valid state driver's license, maintain automobile insurance coverage, and have
access to an automobile.
Preferred Education and Experience
Experience working with the homeless population and/or Veterans with a bachelors degree in social work,
psychology or related field
Additional Eligibility Qualifications
Ability to read, analyze, and interpret human service periodicals, professional journals, technical
procedures, and governmental regulations. Ability to write reports, business correspondence and
procedure manuals. Ability to effectively present information and respond to questions from groups
of managers, clients, customers, and the public.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Work Authorization/Security Clearance (if applicable)
Applicant must possess the legal right to work in the United States.

AAP/EEO Statement
The Veterans Transition Center provides equal employment opportunity to all individuals regardless of their
race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any
other characteristic protected by state, federal, or local law. Further, the company takes affirmative action
to ensure that applicants are employed and employees are treated during employment without regard to
any of these characteristics. Discrimination of any type will not be tolerated.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities,
duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and
activities may change at any time with or without notice.

Classification: Non-exempt / Full-time / Hourly
Reports to: Program Director
Salary: $28.80 - $35.20

Benefits:
401(k)
401(k) matching
Flexible schedule
Vision/Dental/Medical insurance
Life insurance
Paid time off