Guest Experience Associate

Passionate about delivering five-star service experiences and creating a welcoming, hospitality-driven environment? Join a leading global professional services organization as a Workplace Experience Host , where you will serve as the face of the officecurating a seamless, high-touch experience for employees, clients, and guests alike. This role brings the essence of luxury hospitality into a dynamic corporate setting, ensuring every interaction reflects excellence, attentiveness, and care.

Role Overview

As a Workplace Experience Host, you will act as a concierge and ambassador of service , setting the tone for an exceptional in-office experience. From warmly welcoming guests to anticipating needs before they arise, you will deliver polished, detail-oriented service that mirrors a high-end hospitality environment. You will play a central role in maintaining a refined, organized, and client-centric workplace where every touchpoint is thoughtfully managed.

Key Responsibilities

• Provide a warm, professional welcome to all guests and employees, delivering a personalized, concierge-style experience
• Serve as the primary point of contact for workplace services, anticipating needs and resolving requests with urgency and care
• Prepare and maintain conference rooms, collaboration spaces, and workstations to impeccable standards, ensuring readiness and comfort at all times
• Offer white-glove support for meetings and events, including room setup, technology checks, and real-time troubleshooting
• Manage and respond to service requests through platforms such as ServiceNow, ensuring a seamless and timely guest experience
• Partner with internal teams to coordinate events, meetings, and special experiences , ensuring flawless execution
• Conduct regular walkthroughs to uphold a polished, hospitality-grade environment across all shared spaces
• Handle sensitive information with the highest level of discretion and professionalism

Core Qualifications & Requirements

• High school diploma or equivalent required
• 3+ years of experience in hospitality, guest services, concierge, or front-of-house roles (luxury hotel, corporate hospitality, or similar environment preferred)
• A naturally service-oriented mindset with a passion for creating memorable experiences
• Exceptional interpersonal and communication skills with the ability to engage confidently with a wide range of guests
• Strong organizational skills with the ability to multitask in a fast-paced, service-driven environment
• Professional presence with a high attention to detail and presentation standards
• Comfort working with workplace technology including ServiceNow, MS Teams, and conference room/AV systems
• Understanding of health, safety, and workplace standards
• Ability to be onsite full-time in a New York City office

Nice-to-Have Qualifications

• Experience in luxury hospitality, hotel concierge services, or high-end client-facing roles
• Background supporting corporate events or VIP guest experiences
• Familiarity with workplace experience platforms or smart office environments
• Exposure to global service standards or hospitality-driven service models

Core Skills

• Guest experience & concierge-level service
• Workplace and facilities coordination
• Event support and execution
• AV and meeting room technology
• Service platforms (ServiceNow, MS Teams)
• Professional communication & presentation