Patient Coordinator

Patient CoordinatorBirmingham, ALEyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum.Company: Alabama Vision Centers Job Title: Patient Coordinator Location: Birmingham, ALHours:Full TimeOur clinic is open Mon-Thurs 7:15am-5:15pm, Friday 7:15am-12:00pmYour shifts will fall within these hoursYou may need to work a little earlier and/or later as neededPerks:Full Benefits Package - Medical, Vision, Dental and Life Insurance401k + Employer MatchingPaid Time Off (PTO) and Paid HolidaysPaid Maternity LeaveCompetitive Base PayEmployee DiscountsSummaryA Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient's visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.Essential Duties and ResponsibilitiesProvide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leaveAnswer phones (both external and internal); assure prompt, courteous service at all timesPractice urgency at all times with patients' time, as well as Doctor's time and scheduleManage patient flow in the officeKnowledge of common fees charged for common visits and collect correct paymentsComplete daily reconciliations / close day / countdown cash drawerGeneral office duties and cleaning to be assigned by managerQualificationsAbility to interact with all levels of employees in a courteous, professional manner at all timesDesire to gain industry knowledge and trainingDemonstrates initiative in accomplishing practice goalsAbility to grow, adapt, and accept changeConsistently creating a positive work environment by being team-oriented and patient-focusedCommitment to work over 40 hours to meet the needs of the businessReliable transportation that would allow employee to go to multiple work locations with minimal noticeEducation and/or ExperienceMinimum Required: High school diploma or general education degree (GED)Minimum Required: One year of related experience and/or training; or equivalent combination of education and experienceLicenses and CredentialsMinimum Required: NoneSystems and TechnologyProficient in Microsoft Excel, Word, PowerPoint, OutlookPhysical RequirementsThis role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.