Strategic Program Leader

Role Description

Under the leadership of the Strategic Account Leader (SAL), the Strategic Program Leader (SPL) serves as the primary liaison between the Amazon business account team and Bridgestone's technology, product, operations, and support organizations. The SPL is responsible for translating customer business requirements into actionable technology, data integrations, and process solutions that support Amazon's fleet operations and our dealers’ operations.

• Strong presence working directly with the customers' technology and data integrations teams.
• Intimate understanding of Amazon's fleet operations, expectations, data processes, and strategic objectives.
• Working understanding of dealer operations to ensure technology solutions are practical, scalable, and drive adoption.
• Supports the SAL on the voice of the customer internally with technology teams for Toolbox and BI.
• Advocates for Amazon's operational requirements while helping internal teams understand the business impact of technology decisions.
• Serves as a trusted advisor to the SAL on technology initiatives ensuring decisions support Amazon’s evolving needs.
• Requires strong business acumen, technical aptitude, cross-functional working ability, and ability to influence without direct authority.

Qualifications

• Typically requires a minimum of 5 years of related experience with a bachelor's degree in management, sales, or related field.
• Previous commercial or consumer tire industry experience.
• One to three years of field sales, sales management, technical support, operations, financial analysis support, or relevant tire-related experience.
• Knowledge of tire management tools, and BASys Manufacturing & Fleet Inventory systems is desired.
• Working knowledge of core computer applications: Word, PowerPoint, Excel, and Outlook.
• Basic understanding of profit and loss statements.
• Minimum of bachelor’s degree or equivalent work experience.
• Mechanical aptitude or technical ability preferred, but not required.
• Basic truck tire and/or maintenance experience desired.
• Track record of delivering results.
• Ability to teach and train others.
• Self-motivated / self-starter.
• Excellent analytical, written, and verbal communication skills.

Requirements

• Nashville, TN is the preferred location; however, the position is remote.
• Candidates must be within reasonable proximity to a major airport and be willing to travel as needed (up to approx. 25% travel).
• Coaches and works with Peer Strategic Operations Leaders (SOLs) at the direction of the SAL.
• Serve as the primary conduit between the Strategic Account team and internal technology, product management, engineering, analytics, and support teams.
• Translate customer operational requirements into documented business requirements, user stories, process flows, and technology enhancement requests.
• Ensure strategic initiatives and technology solutions align with Amazon's business objectives and operational needs.
• Facilitate prioritization discussions between customer stakeholders and internal development teams.
• Drive alignment between business strategy, operational execution, and technology roadmaps.
• Oversee timelines and commitments of cross-functional teams.
• Responsible for leveraging internal BCS IT offerings.
• Manage cost performance management including tire cost per mile, tire cost per unit, tire cost as percent of revenue.
• Build strong business relationships and partnerships with assigned fleet(s).
• Partner directly with servicing dealer network to assure support of technology issues.
• Resolve data and technology issues and seek opportunities at Strategic Account.
• Collect and report competitive TBR/retread market information.
• Attend and play an active role in customer/industry associations.

Benefits

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic, and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• An effective and inclusive team.