Office Assistant II

Job Summary and Responsibilities

As our Office Assistant you will drive operational efficiency by managing communications streamlining patient data flow and ensuring the timely and accurate processing of reports. This role is instrumental in supporting our clinical team and directly impacts patient care quality within our dynamic healthcare environment.

Every day you will field incoming calls with exceptional customer service skills. You will facilitate the streamlined operation of the office managing diverse administrative functions and cultivating effective internal and external communication networks.

To be successful in this role you will have a proactive and resourceful approach to problem-solving and an unwavering commitment to anticipating needs and delivering accurate timely support.

• Greets all customers (visitors patients staff and physicians) to Rehabilitation Services promptly and courteously to ascertain the nature of business and refers to appropriate individual or department so that the incidence of valid patient complaints are no more than 1-3 for any six month period.
• Answers telephone by the third ring. Effectively screens calls providing information taking messages and/or referring calls as appropriate 95-98% of the time.
• Effectively researches information and records and resolves problem situations as necessary within 72 hours 85-95% of the time.
• Accurately and consistently makes collates and distributes copies maintains logs records files monetary deposits and manuals. Prepares manual and computer generated reports related to work and activities of the unit according to department procedures 94-96% of the time.
• Registers patients enters patient data procedures charges and/or cost information via on line terminals (HIS) or personal computers according to department standards 94-96% of the time.
• Schedules/refers patients for therapy within 48 hours of referral according to department procedures 95-98% of the time.

Job Requirements

• One (1) year Clerical experience in a medical or insurance setting utilizing medical terminology or any combination of education and experience.

Where Youll Work

Founded in 1973 Dignity Health - Methodist Hospital is a 158-bed acute care nonprofit hospital located in Sacramento California. Serving over 80000 patients annually the hospital offers a full complement of services including a Level II NICU heart care cancer care womens health and neurology. Additionally Methodist Hospital of Sacramento has been recognized as an LGBTQ Healthcare Equality Leader by the Human Rights Campaign Foundation and is a Joint Commission-certified Primary Stroke Center.

Required Experience:

Junior IC