Technical Support Rep

8/31/26


Job Posting Location:
New Hudson, Michigan, United States, 48165


Req ID: 11862


JOIN AN INDUSTRY LEADER! Quality First & Green Always


Sloan is the world's leading manufacturer of commercial plumbing systems and has been in operation since 1906. We are at the forefront of the green building movement and provide sustainable restroom solutions. We manufacture water- efficient products including flush valves, electronic faucets, soap dispensing and sink systems along with vitreous china fixtures for commercial, industrial and institutional markets worldwide.

About the Role:

The Customer Service Representative role is located at our New Hudson Flushmate facility and reports to the Customer Service Manager. The Customer Servuce Representative is the primary source to provide timely and accurate solutions on requests from internal and external customers. This position collaborates with other members of the Customer Service Team ensuring customer expectations are met. Read more to see if this amazing job oportunity is for you:

What you'll do:

• Respond to phone calls and emails from customers in a timely manner with accurate information (via phone or email). This includes inquiries of product troubleshooting, warranty support shipments, order status and returns. All pertinent notes logged in Customer Service data base
• Accurately enters and reviews customer accounts and shipments and provides customers with any feedback relating to product information.
• Report and record findings from customers, to our internal departments such as Quality, Engineering and Manufacturing in regard to product issues, information and installations.
• Other duties and responsibilities as required.

What we are looking for:

• High School Diploma or GED
• Actively identifies problems and opportunities for change and implements solutions where appropriate.
• Actively seeks information to understand customers' circumstances, problems, expectations, and needs.
• Demonstrates clear, professional, and respectful verbal and written communication in all interactions, consistent with an inclusive work environment.
• High level of attention to detail and accuracy.
• Organizational skills with ability to prioritize and meet multiple deadlines.
• Proficient level experience working with Microsoft Office Suite (Word, Excel, PowerPoint, etc.).
• Strong problem solving and detail orientated.

A plus, but not required:

• 3+ Years Customer Service experience
• Plumbing industry experience.
• Knowledge and experience with SAP.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. This job description may be reviewed and modified at any time. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Excludes individuals covered by a Collective Bargaining Agreement.