Desktop Support Technician

We're looking for a customer-focused Desktop Support Technician to join a collaborative team supporting employees across the organization. This role is ideal for someone who enjoys solving technical problems, interacting with end users, and providing exceptional service in a fast-paced environment. You'll support a variety of technology needs through walk-up support, phone calls, help desk tickets, Microsoft Teams, and desk-side assistance. This position offers a mix of hands-on desktop support and remote troubleshooting opportunities. Provide technical support for hardware, software, and end-user issues Set up equipment and accounts for new employees Assist with password resets and account administration Troubleshoot Windows-based systems, laptops, desktops, printers, and peripherals Respond to, resolve, and elevate support tickets as needed Deliver support through walk-up requests, phone calls, Teams, and desk-side interactions Document issues, resolutions, and processes accurately Compensation: $22 - 24.50/hr Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location #J-18808-Ljbffr Insight Global