Partner Support Associate

Overview Partner Support Associate Location: Remote, USA Work Arrangement: Remote About the Role The Partner Support Associate is responsible for providing advanced support to global partners, managing complex partner relationships, and driving strategic initiatives to enhance partner success. This role requires a high level of expertise in partner management, problem-solving, and collaboration across multiple internal teams. This is a role for someone who brings strategic thinking, strong relationship-building instincts, and a commitment to operational excellence — serving as a trusted resource for Partner Business Managers, authorized partners, and cross-functional stakeholders alike. Your Role Responsibilities? Here's What You'll Do. Provide strategic territory support to an assigned group of Partner Business Managers and their associated partners — owning and strengthening relationships with an assigned portfolio of authorized partners, including developing and executing joint business plans to drive partner performance, growth, and engagement. Collaborate cross-functionally with Revenue Operations, Finance, Legal, Marketing, and Enablement — driving alignment, influencing partner-related decisions, and executing on strategic partner priorities across the organization. Take ownership of escalated issues from assigned PBMs and partners — ensuring timely and effective resolution while analyzing partner feedback to identify trends, recommend process improvements, and implement strategies to enhance the partner experience. Lead annual Partner Business Planning, Quarterly Partner Reviews, and Monthly Partner Reporting — collecting, validating, and analyzing data on partner performance and engagement metrics to inform decision-making and drive measurable outcomes. Maintain and optimize partner data in CRM/PRM and partner management systems — ensuring accuracy and completeness to support reliable reporting and partner intelligence across the organization. Mentor and guide junior team members — sharing best practices and expertise to enhance team performance and contribute to the overall growth and effectiveness of the partner support organization. Role Essentials Bachelor's degree or equivalent experience, with 4–6 years of partner or channel support, sales support, or customer account support experience. Excellent oral and written communication skills — demonstrating professionalism and the ability to interact with others with discretion and tact at all levels of the organization. Strong organizational, multi-tasking, attention to detail, and time management skills — with a proven ability to collaborate effectively within teams and across departments in a fast-paced environment. Advanced data gathering, analytical, and problem-solving skills — with strong critical thinking and decision-making abilities and a demonstrated ability to influence, motivate, and mobilize team members and business partners. Exceptional ability to establish rapport, gain trust, and build consensus among stakeholders — with the ability to work independently and in a team environment, with up to 20% travel time required. What We'd Like to See Experience leading structured partner planning processes — including annual business planning, quarterly reviews, and monthly performance reporting — with a strong command of data validation and analysis. Experience maintaining and optimizing partner data in CRM or PRM systems — with a commitment to data accuracy and completeness to support reliable partner intelligence. Demonstrated ability to take ownership of escalated partner issues — applying sound judgment and cross-functional collaboration to drive timely and effective resolution. Proven ability to mentor and guide junior team members — sharing best practices and expertise to enhance team performance and build organizational capability. Experience working cross-functionally with Revenue Operations, Finance, Legal, Marketing, and Enablement teams — driving alignment and executing on strategic partner priorities across the organization. Pay Transparency The base salary compensation range for this role is $72,534 - 82,116 per year . Actual compensation will be determined based on experience, qualifications, and other job-related factors in accordance with applicable laws. About Hyland Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com. © Hyland. All rights reserved. About Hyland Life #HylandLife Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work. The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success. As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them. Equal Opportunity Statement Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. 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